Volunteer Program


The CLT Volunteer Program is committed to providing Airport customers a positive experience through exceptional service and Southern hospitality.

Identified by wearing yellow oxford shirts and “ask me” name tags, volunteers can be found throughout the terminal.

Airport Volunteers welcome passengers, answer questions, and provide wayfinding assistance. They know how to help passengers get where they need to go by locating stores, restaurants and airline gates.

Volunteers do not escort passengers to connecting flights, handle luggage, push wheelchairs, provide special assistance services, enforce rules and regulations of the Airport and Federal government or assist in the travel of passengers under the age of 18. Passengers requesting these services may contact their airlines directly for assistance.

Since the program’s inception in 2005, it has grown to include more than 70 volunteers that assisted 219,000 customers and donated 7,000 hours during 2013.

Meet an Airport Volunteer and learn more about his role at CLT in the video below.
 
 
Volunteer Skills and Requirements
Providing exceptional customer service is an integral part of a volunteer’s responsibilities at the Airport. Other important skills that volunteers possess include the ability to work well with and a willingness to assist others, good communication skills, reliability and commitment to the program. Additionally, qualified candidates must be physically capable to work in a dynamic and spacious area and be at least 18-years-old.

Volunteer duties include:
  • Providing directions to various gate locations, Airport amenities, stores and restaurants
  • Answering general questions about Airport services and navigating the terminal
  • Passing along customer feedback/comments
  • Maintaining program requirements and policies
  • Being enthusiastic and welcoming.
Qualifications:
  • Friendly, outgoing personality 
  • Must have sight and hearing capabilities sufficient to assist travelers in need of direction
  • Must have good communication skills to direct travelers effectively
  • Must be able to adhere to Program dress code
  • Must work well with and enjoy helping others
  • Able to adapt to the ever evolving airport environment
  • Maintain a positive attitude

Volunteer Shifts
Shifts are available seven days-a-week, 365 days-a-year. Each month, volunteers are required to complete a minimum of three, four-hour shifts.

Service Opportunities:
        Shift A: 7 a.m. – 11 a.m.
        Shift B: 11 a.m. – 3 p.m.
        Shift C: 3 p.m. – 7 p.m.

Training
The Airport Volunteer Program is one of the many unique traits that set CLT apart from other airports. Before receiving a yellow shirt and name tag, prospective volunteers must successfully complete a comprehensive training program to ensure they are equipped to be in the Airport and answering travelers’ questions.

Candidates are required to attend an information session, and participate in a one-day training session that provides an overview of the Airport, its facilities and services. Security information and customer service training is provided at this time. Each candidate is subject to security screening and background checks while serving in the Volunteer Program.


Volunteer at CLT
Volunteers are key to ensuring a smooth trip for the more than 43 million passengers who pass through CLT each year.

The Airport is always looking for energetic and outgoing volunteers to meet, greet and assist passengers. Participating in this program and serving as the face of Charlotte and as a resource to passengers is a highly coveted opportunity. For this reason, positions are filled on an as-needed basis.

Interested candidates must return a completed Airport Volunteer Program Interest form to:

        Charlotte Douglas International Airport
        Attn. Volunteer Program – Diana May
        P.O. Box 19066
        Charlotte, NC 28219

This program is not intended to help individuals who are interested in becoming employed at the Airport. If you are actively seeking employment with the Airport or its tenants (security, airline, concessions or retail stores), please click here for a complete listing of Airport Tenants.

Airport Volunteers do not receive airline or flying privileges as a result of their participation.

For more information, please contact the Volunteer Program Coordinator by calling 704-359-4074 or emailing dhmay@cltairport.com.

Airport Volunteers