The CLT Volunteer Program is committed to providing Airport customers a positive experience through exceptional service and Southern hospitality.
Identified by wearing yellow oxford shirts and “ask me” name tags, volunteers can be found throughout the atrium.
Airport Volunteers answer questions; provide passenger assistance, general information and way finding. They know how to help passengers get where they need to go by locating stores, restaurants and airline gates.
Volunteers do not escort passengers to connecting flights, handle luggage, push wheelchairs, provide special assistance services, enforce rules and regulations of the Airport and Federal government or assist in the travel of passengers under the age of 18. Passengers requesting these services may contact their airlines directly
Since the program’s inception in 2005, it has grown to include more than 70 volunteers that assisted 200,744 customers during 2011.
Meet some of our Airport Volunteers and learn more about their role at CLT in the videos below.