Passenger Pick-up/Drop-off Information

 

Traffic Alert: Allow extra time to drive to and from the terminal. While adjusting to new traffic patterns drive more cautiously and follow directional signage. Click here to view the Josh Birmingham Parkway Entrance Map.


Passengers may be picked up and dropped off curbside, however, vehicles cannot be left unattended. Unattended curbside vehicles may be towed; this includes all lanes on the upper level (Departures/Ticketing) and lower level (Arrivals/Baggage Claim).

Picking up 
Visitors picking up passengers at Charlotte Douglas International Airport (CLT) are encouraged to utilize one of the two free Cell Phone Lots. Simply wait in your vehicle and ask your passenger to call or text you when they claim their luggage, then drive to the terminal's lower level (Arrivals/Baggage Claim) to pick up your passenger.

Click here​ for a real-time interactive parking map of the Cell Phone Lots and other CLT parking facilities.

If the Cell Phone Lots are full, it is recommended that drivers proceed to the Overlook (located on Airport Overlook Drive off Old Dowd Road) as an alternate place to wait for passengers. The Overlook is open from 8:30 a.m. – 10:30 p.m. daily.

If you prefer to meet your passenger in the terminal, the most convenient parking option is the Hourly Parking Deck. Hourly parking is free for the first hour and spaces are available on levels 4-7. Walkways from the Level 2 elevator lobbies provide access to and from the terminal.
 
Dropping off
Passengers may be dropped off curbside on the upper level (Departures/Ticketing). If you wish to leave your car unattended and walk into the terminal with the passenger, the most convenient parking option is the Hourly Parking Deck. Hourly parking is free for the first hour and spaces are available on levels 4-7. Walkways from the Level 2 elevator lobbies provide access to and from the terminal.
 Volunteer ProgramCLT Art ProgramShopDineWorkRelax!