CATS' goal is to serve all citizens of the region including those with special needs. Special Transportation Service (STS) provides door-to-door transit services within Charlotte's City limits, including the towns of Matthews & Pineville, for individuals with disabilities certified as eligible according to the Americans with Disabilities Act (ADA).
STS operates Monday through Friday from 5:00a.m. until 2:00 a.m. On Saturdays, STS operates from 5:00 a.m. until 2:00 a.m., and on Sundays and Holidays the hours are 5:15 a.m. until 2:00 a.m. The STS fleet is equipped with electric lifts to accommodate wheelchairs and scooters.