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Trip Schedule

Schedule a Trip Online Now

Online Instructions

Schedule a Trip by Phone Call 704-336-2637 or TDD 704-336-5051

Phone Instructions

Let's Get Started...

Welcome to CATS new trip scheduling system for customers certified to ride CATS Special Transportation Service (STS). It’s easy, convenient, and allows you to schedule and cancel trips without waiting for the next available customer service representative. STS riders can schedule their trip, cancel a trip, or review your scheduled trips by simply using your touch-tone phone or personal computer. Before you make your reservation here’s a few guidelines to get you started:

  • Whether you choose to use your phone or personal computer, you must have your STS Certification Number to begin the scheduling process.
  • New reservations can only be made Monday-Saturday between the hours of 8:00 a.m. – 5:00 p.m. and can only be made up to 5 days in advance.
  • Trip cancellation, trip confirmation or trip schedules can be reviewed on the phone or the web at anytime, day or night.
  • Need help? No problem. STS customer service staff is still available to assist you. Call us at 704-336-2637 or call our TDD line at 704-336-5051.