Non - Emergency Police Calls - • DIAL 3-1-1 (if outside Charlotte dial 704-336-7600)• DIAL 9-1-1 for Crimes in progress or if suspect is on scene
The Police Crime Reporting Unit (CRU), located at 601 E. Trade Street, is responsible for writing the majority of the non-emergency police reports which are requested by citizens, businesses and visitors. In order to provide a better quality of customer service, and to better utilize resources' the Charlotte-Mecklenburg Police Department does not dispatch officers on most non-emergency crimes. The CRU consists of non-sworn law enforcement professionals as well as sworn officers. They handle the majority of their workload over the telephone, but also handle all the walk-in traffic to the Police Headquarters Building, as well as managing the Online Crime Reporting service offered by the CMPD.
In partnership with 311, a citizen should call 311 in order to contact the Crime Reporting Unit. 311 personnel are trained to answer a wide variety of Police related questions, but will transfer the caller to the CRU if a police report is needed to be filed. 311 will also connect a caller with the CRU if they need to add something to a police report which has previously been filed.
Types of Non-Emergency Crime Reports
Telephone Crime Reporting
Online Crime ReportingYou may call the CRU in order to file these reports, but on occasion the hold times may be lengthy; If so, consider using the On-Line Crime Reporting System for the following listed crimes.
Contact the Crime Reporting Unit in the event you have a non-emergency crime you wish to report by calling 311 and ask for the unit by name, or click on the link to the Online Reporting website to report any of the crimes specified as online reports in the above listing. The customer service representatives at 311 will be happy to connect you to our unit during CRU normal business hours of 7:00AM - 11:00PM daily.
Marla Humphries, Crime Reporting Unit Manager 704-336-7921