The City of Charlotte will be a model of excellence that puts citizens first. Skilled motivated employees will be known for providing quality and value in all areas of service. We will be a platform for vital economic activity that gives Charlotte a competitive edge in the marketplace. We will partner with citizens and businesses to make this a community of choice for living, working and leisure activities.
Public Service is our Business
The mission of the City of Charlotte is to ensure the delivery of quality public services and to promote the safety, health and quality of life of its citizens.
City of Charlotte Guiding Principles
We will attract and retain skilled, motivated employees
We value teamwork, openness, accountability, productivity and employee development
We will provide all customers with courteous, responsive, accessible and seamless quality services
We will take initiative to identify, analyze and solve problems
We will collaborate with stakeholders to solve problems and make decisions