Shared Services has a staff of over 250 and is a corporate-wide provider of equipment and fleet maintenance, information technology and public safety communication services and procurement, all of which are vital to our customers in providing services to the public. In addition to the City of Charlotte and Mecklenburg County, our customer base includes other municipal, county, state and federal government agencies.
- Provides fleet preventative maintenance, analysis and repair services to internal and external customers with a focus achieving the peak operating efficiency at the lowest cost.
- Provides services to City and County departments for the acquisition of goods, services and technology, facilitates cost savings through identifying and pursuing opportunities for consolidating volume expenditures and supports used, seized and surplus property disposal.
Provides centralized support throughout Shared Services through administrative, communications, business analysis, human resources and financial services. Resource Management also manages city-wide telecom services contracts, accounts and billing.
Provides services including planning, design and implementation of the City’s Information Technology infrastructure in support of the enterprise architecture; management of the corporate computing environment; telecommunications technology; radio communications systems; and application and database services.
PROGRAMS & INITIATIVES:
Fleet Management is in the second year of their Oil Analysis Program. Through this program, intervals between oil changes are extended for certain vehicles, resulting in decreased downtime for our customers and a positive impact on the environment by reducing fuel consumption.
Technology Management provides telephony and virtualized application support for the City’s 311 call center for citizen services. In addition IT manages the desktop environment for the center as well as oversees changes to various City departments to ensure continuous data services.
Technology Management/Communication Services provides the public safety radio network system for over 13,000 users in the Charlotte region. IT maintains system availability for public safety responders and regular public service activities ranging from police and fire to street maintenance, utilities and solid waste service communications.
Procurement Management's Asset Recovery and Disposal (ARD) team successfully implemented an outsourced, local, no cost, and donation-based option for electronic waste management by partnering with Goodwill Industries of the Southern Piedmont. This program has a direct impact within our community by recycling used and surplus electronics, making refurbished electronics available at discounted prices, and creating opportunities for thousands of hours of on-the-job training and employment opportunities annually in Goodwill Recycling and Refurbishing operations.
Procurement Management established the Charlotte Cooperative Purchasing Alliance (CCPA)
, a cooperative purchasing program designed to provide for the advancement of public procurement solutions that are compliant, competitive, and collaborative. The CCPA allows public agencies locally, regionally and even nationally to use competitively solicited contracts awarded by the City.