Relationship Management manages the flow of communication between Technology Management and the user community. This service builds and strengthens collaborative and trusting relationships with Technology Management customers by advocating on their behalf and ensuring that the technical services offered meet the business requirements.

Client Management manages the efforts of installing and maintaining all standard hardware and software for client devices, ensuring that the organization is fully equipped and operational for business production. 
Collaborative Communication Applications manages the technologies used for effective electronic communication. Users can communicate with technologies such as email and instant messaging, as well as, online site collaboration. 

Deployment Services manages the deployment of software changes to both the server and client computing environment. This service uses an automated technology for doing so and is capable of individual, as well as, group installations.

Directory Services manages the organization, maintenance, security and performance of all network resources such as user accounts, computer accounts, network addressing, printers and file sharing. This is done through Active Directory, a centralized directory listing which displays every component that has network access throughout the enterprise and the rights associated with each. The Service Desk manages technology requests by acting as the single point of contact for the user community and troubleshooting, resolving and/or escalating to the appropriate service. The service desk is available 24 hours a day, 7 days a week to departments within the City.