Victoria O. Johnson
SWS Director
Oversees all SWS divisions - managing more than 280 employees. Directs and supervises departmental activities associated with the Operations, Customer Service, Fleet Management, Human Resources and Waste Reduction functions of Solid Waste Services.

Contact Victoria O. Johnson
vojohnson@charlottenc.gov

Michelle Moore
Deputy Director
Oversees the Administrative; Contracts; Public Service, Safety and Training; Technology Services; and Special Services functions of Solid Waste Services.

Contact Michelle Moore
mamoore@charlottenc.gov

Operations Division
The Operations Division provides weekly collection services to residential single-family units and multi-family complexes of less than 30 units. Collection services include the pickup of residential garbage, recyclables, yard waste and bulky items. The Operations division also cleans city-maintained streets and rights-of-way, supports special events, manages the infrastructure and the cleanliness of the Central Business District (CBD), collects small business refuse, dead animals and provides public trash receptacles. The division also provides maintenance for bus stops and trolley corridor in the CBD.

Collections
Contact Noble Scott
nscott@charlottenc.gov

Special Services
Contact Rodney Jamison
rjamison@charlottenc.gov

Public Service Division
The Public Service Division advises Solid Waste leadership on how to develop customer-focused operational policies and procedures. The Division also manages the department's relationship with the media, and its outreach and educational programs. Media inquires should be directed to Charita Curtis. 

Contact Charita Curtis
ccurtis@charlottenc.gov  

Waste Reduction Analyst
The Waste Reduction Analyst performs analysis of city-wide waste reduction/recycling opportunities and recycling trend analysis, researches and coordinates recycling events, as well as researches and applies for grants available for the recycling program.

Contact Esperanza Dash
edash@charlottenc.gov  

Administration Division
The Administrative Division supports key business activities through coordinated business planning and strategic management of budgetary, fiscal, competitive, contractual and human resource activities.  Administration also manages the outsourced contract for the rollout cart lease agreement and multi-family collection contracts for complexes with 30 or more residential units.

Contact Ellen Price
eprice@charlottenc.gov

Contracts Division
The Contracts Division monitors daily field operations to ensure contract compliance and customer satisfaction. They are also responsible for monitoring the multi-family contract.

Contact Robert Mahoney
rmahoney@charlottenc.gov

Technology Services Division
The Technology Services Division supports key business activities through the management, coordination and implementation of information technology.

Contact Ed Reaves
ereaves@charlottenc.gov  

Safety Division
The Safety Division coordinates internal safety and training activities and facilitates the activities for the Accident Prevention Team.

Contact Eric DeLaPena
edelapena@charlottenc.gov