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Utilities

About Charlotte-Mecklenburg Utility Department (CMUD)

With more than 796,000 customers, Charlotte-Mecklenburg Utility Department (CMUD) is the largest water service utility in the Carolinas.

General Questions or Feedback? Click here to contact us.

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The goal of this website is to enhance communication between CMUD and our customers. Please use the below links to find what you are looking for.

Customer Services provides specific links to information and documents depending on what type of customer you are.

WaterSmart Conservation offers year-round tips for conserving one of our most precious natural resources.

Publications and Education provides e-copies of reports and other educational information about CMUD.

News & Updates provides the most recent and up-to-date information on CMUD and traffic alerts.

Construction Projects offers detailed information about drinking water and wastewater improvement projects.

Environment provides information on how the community can protect the environment and water quality.

Grease Free offers information on how you can avoid pouring grease down the drain.

In order to view certain forms and documents on this site, you'll need to download and install Acrobat Reader.

If you have any questions or can't find something on the Web site, please contact us. Thank you for using our Web site.

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CMUD FACTS/FIGURES
(Facts and figures current until June 30, 2013.) The largest public water and wastewater utility in The Carolinas, Charlotte-Mecklenburg Utility Department proudly serves more than 796,209 customers in the City of Charlotte and greater Mecklenburg County -- including the towns of Matthews, Mint Hill, Pineville, Huntersville, Davidson, and Cornelius.

WATER OPERATIONS
Water Treatment Capacity = 242 million gallons per day (mgd)

Number of Treatment Plants = 3
          Franklin                  181 mgd capacity
          Vest                         36 mgd capacity
          Lee S. Dukes           25 mgd capacity

Average Daily Pumped = 100 mgd
FY12 Highest Daily Pumped = 142 mgd
All-time Highest Pumped = 169.229 mgd (record set August 20, 2007)

Active Water Service Connections = 253,557
Water Mains = 4,206 miles

WASTEWATER OPERATIONS
Wastewater Treatment Capacity = 123 mgd
Number of Treatment Plants = 5
          Sugar Creek                    20 mgd capacity
          Irwin Creek                     15 mgd capacity
          McAlpine Creek                64 mgd capacity
          Mallard Creek                  12 mgd capacity
          McDowell Creek               12 mgd capacity

Average Daily Treatment = 77.1 mgd

Active Wastewater Service Connections = 235,157
Wastewater Mains = 4,180 miles
Lift Stations = 79

OUR SERVICES

Charlotte-Mecklenburg Utility Department (CMUD) employs a workforce totaling about 746. We work both day and night to deliver water and wastewater services.

CMUD employees are trained in many different disciplines such as chemistry, biology, civil engineering, physics, public health, and the operation and maintenance of the many types of infrastructure you rely on daily for our services.

BUDGET
Providing both high-quality drinking water and wastewater services, CMUD has an annual operating budget of $291 million. Of this total, $81+ million is applied directly toward capital improvement construction projects (new pipes, plants and other infrastructure) and debt service to finance these significant projects over a long-term payback period.

Our operation is divided into six areas:

Storm Water Services are provided by another department.

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Tax dollars do not pay for our operation. Our operating budget is funded strictly from your water and sewer bill payment, and our capital improvements are paid for mostly through the sale of bonds. Please take a look at our Rates and Fees and see how we charge for water and sewer services.