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Odor Control

If you see or suspect a sewage overflow or spill, call 311 - 24 hours a day, seven days a week.

What if i have an odor in my home?
Private plumbing systems are designed to prevent gases from entering residences. All active sewer lines contain gases, and a malfunctioning plumbing system could allow gases or odors to enter the home. Please run about a gallon of water from all faucets in your home into all sinks and showers and pour about a gallon of water into any floor drains.  If you have any dry toilets, please fill them with water also.  If the odor does not go away, consider having a licensed plumber check plumbing and vent system.

I smell something outside, what could it be?
There are numerous potential sources of odor in a community our size, and wastewater plants are just one possible source.  Click here to learn more about environmental issues in Mecklenburg County.

Grease is the number one cause of spills, and you can help reduce odor and spills by going here.

Sewage odor can occur more often during warm temperatures, when there is bacterial growth and buildup of debris in pipes, or if a manhole, pump stations, or other equipment malfunctions.

Utilities is continuously upgrading our facilities and pipes in an effort to alleviate these problems.

Your input is essential to identifying odors, solving these problems and allowing us to serve you in the best way possible. Thanks to everyone who has taken time to participate and share thus far. You can report an odor by filling out this email.


Is there odor control at wastewater treatment plants?
Utilities has been working to respond to customer complaints regarding lingering odors coming from some of our wastewater treatment plants. Throughout this process, we've often called on our customers for help.

In the mid 1990's, a $6.5 million odor control effort took place at the Sugar Creek Wastewater Treatment Plant in response to customer dissatisfaction with the odor surrounding the plant.  The effort followed a comprehensive odor study that identified major sources of odor at the plant. Since 1999, complaints in that area have significantly decreased.

Sugar Creek Wastewater Treatment Plant is currently improving odor control equipment.  During late 2010 through Spring 2011, occasional odor may escape the plant during this project.

Air scrubbers filter odor causing particles in the air.