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CMUD Earns National Recognition
November 2012

Charlotte-Mecklenburg Utility Department has received the Platinum Award for Utility Excellence from the Association of Metropolitan Water Agencies (AMWA).

AMWA consists primarily of water utility executives for larger public drinking water systems from across North America. CMUD was one of 10 utilities to qualify for the Platinum Award this year. Director Barry Gullet accepted the award on October 22, along with utility leaders from other communities including New York City, San Diego and St. Paul, Minnesota.

To earn this recognition, CMUD was evaluated on achievement of 10 Attributes of Effective Utility Management as established by the U.S. EPA in partnership with several professional associations. The 10 Attributes include: product quality, customer satisfaction, employee & leadership development, operational optimization, financial viability, infrastructure stability, operational resiliency, community sustainability, water resource adequacy and stakeholder understanding & support.

AMWA’s October 22 news release described CMUD’s specific achievements as follows:

“CMUD has shifted from a rapid-growth to maintenance focus, with a new emphasis on continuous improvement. Refusing to compromise essential services, CMUD earned a third AAA bond rating, continued building cash reserves, improved its debt service coverage ratio and maintained competitive rates. Customer trust was established through collaborative development of a 40-point action plan. Transparent stakeholder communications included a rate study involving public input, resulting in rate structure changes that provide more stable revenue while maintaining affordability and conservation incentives. As a founding leader in the Catawba-Wateree Water Management Group, CMUD reaffirms its commitment to protecting shared natural resources.”

The entire CMUD organization shares credit for this distinguished honor, as do our professional colleagues throughout the City who support CMUD, our elected leaders, Advisory Committee, customers and other community stakeholders. We are fortunate to live and work in a community that values our natural resources and supports the continued delivery of high-quality drinking water and wastewater services.

Link to news article by Water World.