Charlotte Utilities

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Clean Water for a Healthy Community

Online Services

Pay Bill using Online Portal (Paperless Billing)
Pay Bill with Online Banking (Paperless Billing)
Start Automatic Bank Draft
Use Credit Card (Western Union)
Find Drop Off Locations
Contact Us

Services by Phone.
Dial 311 or 704-336-7600 to:

Request Water to be Turned On or Off
Change Addresses
Ask a Billing Question
Check Current Balance
Report a Water Leak or Sewer Spill

Guide to Rates and Your Bill

Learn about new availability fee and how Utilities keeps prices competitive....read more

Make your Utilities bill payment in one of 125 authorized Western Union locations in Mecklenburg County...read more

Use new portal to pay bill, sign up for paperless billing and see usage history...read more

The tiered rates encourage water efficiency, offers customer choices over how much they use and pay for each month....read more


Content2 Questions About: Billing and Payment Budget, Rates and Fees Letter I received from American Water Resources Installing Water Meter, Sewer Tap Water Leak under public street Water Quality or Pressure Sewer Back-Up or Overflow Tips: 5 Ways to Save Outdoor Watering Tips Indoor Watering Tips Protecting My Plumbing: Finding and Fixing Water Leaks Where Does My Plumbing Begin? What Can Go Down a Disposal? How to Read a Meter Learn About: City-County Water Services Calling Before Digging in Yard Schedule a Tour Storm Water Services (flooding)	Content3 New Connections Budget, Rates and Fees Industrial Pretreatment Restaurant Grease Inspection Smart Irrigation Program Backflow Prevention Plumbing Code Information Design Manual and Standards Contractor and Vendor Opportunities New Connections Donated or Developer Projects Permitting Process	Content4 2012 Water Quality Report The EPA awarded Charlotte-Mecklenburg Utility Department (CMUD) with the Safe Drinking Water Act Excellence Award. Click here to see all awards. Power2Charlotte - Learn about energy-efficient initiatives, designed to make Charlotte a true national energy leader.