311 provides customer service functions for City and County agencies including  Animal Control, Code Enforcement, Storm Water Services, Transportation, Utilities, Solid Waste Services, CMPD's Crime Reporting Unit, along with Mecklenburg County Tax, and Mecklenburg County Park and Recreation Departments.

Want to report a code violation, have your garbage cart repaired, or request sidewalk repair without picking up the phone?   CharMeck 311's new online request system allows you to do just that.  Over 20 service requests are available at your fingertips. 

 

- Adoption

- Dangerous Dogs

 

- Anti-Graffiti

- Health & Sanitation

- Online Permitting

- Resident FAQ (Adding on to your home?)

 

- Bulky Item Request

- Schedules

- Recycling

 

 

- Locate a park

- Reserve a shelter 
- Register for programs

 

- Pay tickets

- Appeal citations

 

By Phone:
Call 311 - 7 days a week, 24 hours a day.    

If you are calling from outside Mecklenburg County or if your cellular carrier will not connect you to 311, dial (704) 336-7600  

 

Download/Print a 311 Brochure: - English (pdf)
- Spanish(pdf)  

- Alarm Permit Application

- Community Crime Mapping

- Crime Reporting Unit

- File a Complaint Against an Officer

- Recognize Commendable Work by an Officer

 

- Pay taxes

- Tax bill lookup

- Tax questions

 

- Potholes

- Traffic Calming Request

- Traffic Signals

 

- Meter Request Form

- Pay water bill

- Questions