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Customer Service in Mecklenburg County
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Our Philosophy: "We treat customers as we would like to be treated."
The Customer Service Coordinating Council comprises representatives from County departments to evaluate ideas on improving customer satisfaction.
The Council is responsible for
- Communicating countywide customer service standards
- Recommending methods to improve service quality
- Identifying changing customer service demands
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Charlene Niels, a 2007 Customer Service Hero
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Mystery Shopping
Mecklenburg County regularly conducts mystery shops of our services to provide the "customer experience" perspective to our departments and service providers. Program Description
Executive Summaries of Services Shopped
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More Customer Service News
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The Federal Customer Service Enhancement Act requires the Director of the Office of Management and Budget (OMB) to develop: (1) performance measures to determine whether federal agencies are providing high quality customer service; and (2) standards to be met by federal agencies to provide high quality customer service. ( more)
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