The Office of Strategic Organizational Improvement (SOI) coordinates research and analysis to help the Mecklenburg County government reach its strategic goals.

• Evaluate & report performance
• Coordinate data sharing
• Liaison with other governments
• Integrate data with budget
• Help develop outcome measures

SOI's Planning and Evaluation service guides the County's measurement-based management system called Managing for Results, or M-4-R.

M-4-R establishes that management decisions and funding choices will be based on quantifiable performance data.

      Annual Performance Reports:

• 2007 Performance Report (PDF
• 2006 Performance Report (PDF)
• 2005 Performance Report (PDF)

      Community & Corporate Scorecard:

• Community Corporate Scorecard (update 2-13-07) (ppt)

      M4R Related Documents:

• 2006 City & County Performance Summit: Top 10 M4R Lessons  (1.16Mb ppt)

         Archived Documents:

2007 Mecklenburg County Community Survey (pdf)
2007 Employee Climate Survey (pdf)
2006 Employee Climate Survey Results
• County Performance Report
• Strategic Business Plan