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Mecklenburg Transportation System (MTS)
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MTS provides a variety of transportation services to Mecklenburg County residents.
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An MTS employee assists a customer.
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How to Apply for Services
- To apply for Medicaid funded transportation, an individual should contact his/her Medicaid worker.
- To apply for Veterans Transportation, an individual should call the Veterans Service Office (704-336-2102).
- To apply for transportation to a nutrition site, for homebound meal delivery, to a medical facility, or any other location, an individual should contact the Customer Information/Referral Line (704-336-3150).
Description of Services
Congregate Transportation staff drivers transport older adults to congregate nutrition sites operated by the Senior Citizens Nutrition Program (SCNP). This services is funded through the Home and Community Care Block Grant Program.
Contract Services Transportation staff drivers transport developmentally disabled adults to sheltered workshops and employment destinations. They also transport older adults to Adult Day Care centers. Various agencies contract with the program for this service and are invoiced monthly for their client transportation.
Elderly General Purpose (EGP) and Rural General Purpose (RGP) Transportation
EGP staff transport older adults who need help getting to medical, educational, social, recreational, and religious destinations. To receive this service, an individual must: (a) live in Mecklenburg County, (b) be at least 60 years of age, (c) and meet other criteria as explained during the assessment.
RGP staff transport individuals who live outside of the Charlotte City limits to destinations within city limits and Mecklenburg County. To receive this service, an individual must: (a) live outside the City of Charlotte and (b) meet other criteria as explained during the assessment.
Medical Transportation our staff schedulers arrange transportation for eligible individuals to medical destinations utilizing the services of private transportation companies (taxi cabs, specialty van services, non-emergency ambulance services). This service is funded by Medicaid, the Elderly and Disabled Transportation Assistance Program (EDTAP), and by some local funding.
In order to receive medical transport through EDTAP, the individual must: (a) live in Mecklenburg County, (b) be at least 60 years of age and/or disabled, (c) and meet other criteria as explained during the assessment. To receive the service through Medicaid, an individual must be in a Medicaid authorized status -not on a deductible.
Veterans Transportation drivers transport Veterans who are clients of the Mecklenburg County Veterans Office to VA Hospitals and clinics in Charlotte, Winston-Salem, Durham, Asheville, and Salisbury. This service is available 24 hours a day, seven days a week.
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Mission
The mission of the Human Services Transportation Program is to provide the highest quality transportation services to our elderly and disabled citizens in an environment that is safe for all of our customers and employees, by transporting our customers in a consistently safe and timely way, and in a caring and supportive manner while delivering maximum value to our customers and to Mecklenburg County tax payers.
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