With more than 774,000 customers, Charlotte-Mecklenburg Utilities is the largest water service utility in the Carolinas.  General Questions or Feedback? Click here to contact us.

• How To Use Our Web Site
• Utilities Facts and Figures
  
• Our Services

• Billing Service Center

• Budget
• Rates and Fees
• History Page 
• Awards Page

HOW TO USE OUR WEB SITE

The goal of this website is to enhance communication between Utilities and our customers. Please use the below links to find what you are looking for.

Customer Services provides specific links to information and documents depending on what type of customer you are.

WaterSmart Conservation offers year-round tips for conserving one of our most precious natural resources. 

Publications and Education provides e-copies of reports and other educational information about Utilities.

News & Updates provides the most recent and up-to-date information on Utilities and traffic alerts.

Construction Projects offers detailed information about drinking water and wastewater improvement projects.

Environment provides information on how the community can protect the environment and water quality.

Grease Free offers information on how you can avoid pouring grease down the drain.

In order to view certain forms and documents on this site, you'll need to download and install Acrobat Reader.

If you have any questions or can't find something on the Web site, please contact us.

Thank you for using our Web site.

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UTILITIES FACTS/FIGURES
(Facts and figures current until June 30, 2010.)  The largest public water and wastewater utility in The Carolinas, Charlotte-Mecklenburg Utilities proudly serves more than 774,331 customers in the City of Charlotte and greater Mecklenburg County -- including the towns of Matthews, Mint Hill, Pineville, Huntersville, Davidson, and Cornelius.

WATER OPERATIONS

Water Treatment Capacity     242 million gallons per day (mgd)

Number of Treatment Plants      3
            Franklin                            181 mgd capacity
            Vest                                  36 mgd capacity
            Lee S. Dukes                      25 mgd capacity

Average Daily Pumped                98.93 million gallons
FY09 Highest Daily Pumped       145.61mgd
All-Time Highest Daily Pumped   169 mgd (record set August 20, 2007)

Active Water Service Connections     242,631 meters
Water Mains                                4,025 miles

 WASTEWATER OPERATIONS

Wastewater Treatment Capacity     123 mgd

Number of Treatment Plants     5
            Sugar Creek           20 mgd capacity
            Irwin Creek             15 mgd capacity
            McAlpine Creek      64 mgd capacity
            Mallard Creek         12 mgd capacity
            McDowell Creek     12 mgd capacity

Average Daily Treatment                          81.30 mgd
Active Wastewater Service Connections     223,855
Wastewater Mains                                           4,028 miles
Lift Stations     74

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OUR SERVICES

Charlotte-Mecklenburg Utilities employs a workforce totaling about 720. We work both day and night to deliver water and wastewater services.

Utilities employees are trained in many different disciplines such as chemistry, biology, civil engineering, physics, public health, and the operation and maintenance of the many types of infrastructure you rely on daily for our services.

Our operation is divided into six areas -- water supply and treatment, field operations, environmental management, engineering, and administration.

Billing and storm water services are provided by other city/county divisions.

• Billing
• Storm Water Services

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BUDGET

Providing both high-quality drinking water and wastewater services, Utilities has an annual operating budget of $251 million  (including debt service) and an annual capital improvements budget of $386 million.

Tax dollars do not pay for our operation. Our operating budget is funded strictly from your water and sewer bill payment, and our capital improvements are paid for mostly through the sale of bonds. Please take a look at our Rates and Fees and see how we charge for water and sewer services.

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