Billing Service Center

Billing Service Center

Call 311 or 704-336-7600 to

Note: A $32.00 service charge will apply to all water turn on / off requests and transfers.

Use our NEW rate calculator
Pay Online (Speed Pay)
Pay by Bank Draft (EZ Pay)
Pay by Mail or Drop off locations

Sign up for Paperless Billing
Log on to your bank's online bill pay / e-bill website and sign up to receive your City of Charlotte-Services Bill. It is free, simple, secure - and green. You can also schedule automatic payments and set a maximum amount that your bank can be drafted.

Rates and Fees - How Charlotte-Mecklenburg Compares to Other Utilities

Commercial Customers
N ew Taps (physically installing a new water meter and/or sewer tap)
Home Builders / Developers request form to get water meter(s) installed.
Contractor Service Form
Storm Water Change of Ownership Form

H2O Help
Water Pressure
Water Quality
Water Leaks
Odor Control
Sewage Backups
Sewage Overflows

Official City of Charlotte & Mecklenburg County Government Web Site