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Customers can obtain the following account information 24 hours a day, 7 days a week by dialing (704) 336-2211 or emailing Customer Service:

Start a new account
Transfer account to new address
Account balance
Date of last payment
Overdue balance
Current due date

Note: A $32.00 service charge will apply to all new service connections or account transfers.

Rates and Fees

Charlotte-Mecklenburg Storm Water Fees and Information

Pay Water Bill: Online (Speed Pay)

by Bank Draft (EZ Pay)

by Mail or Drop off locations

View a Sample Water Bill

Residential Customer

To Request Water Service Turned On / Off or Account Transfer call # 311 (or 704-336-7600) and request a "water service move in / move out or transfer." 311 can assist from 7:00 a.m. through 10:00 p.m. seven days a week.

N ew Taps (if you are requesting the installation of a new water meter and/or sewer tap)

Home Builders / Developers request form to get water meter(s) installed.

View your bill online (We are currently working on this and hope to have it available by Fall 2008. This is part of a major project to improve the water billing system. If you have questions, feel free to email us using our general comment form)

Commercial Customer

Contractor Service Form

Storm Water Change of Ownership Form

H2O Help

Changes in Water Pressure

Changes in Water Quality

Official City of Charlotte & Mecklenburg County Government Web Site