Charlotte-Mecklenburg Utilities provides clean drinking water that allows for public health and safety and economic opportunity. Utilities also collects and cleans used water so it can be recycled back into area creeks.  Question? Please call 311 or 704-336-7600.

Pay Water Bill by Credit Card, Bank Draft, Paperless Billing, or Drop Off Locations

Residential Customers

Do you need water turned on?   Call #311 (or 704-336-7600) and ask for water move in, out, or an account transfer. Note: A $32.00 service charge will apply to water 'turn on / off' requests or transfers.

New Services (install a new water meter and/or sewer tap)
Irrigation Information and Backflow Prevention Devices 

Storm Water Billing Information

Links to other utilities in Mecklenburg County;
   Electricity (Duke Energy)
   Natural gas (Piedmont Natural Gas)
   Garbage inside Charlotte city limits (Solid Waste Services)
  

Sign up for Paperless Billing
Log on to your bank's online bill pay / e-bill website and sign up to receive your City of Charlotte-Services Bill.  It is free, simple, secure - and green.  You can also schedule automatic payments and set a maximum amount that your bank can be drafted.

Commercial Customers

Do you need water turned on?   Call #311 (or 704-336-7600) and ask for water move in, out, or an account transfer. Note: A $32.00 service charge will apply to water 'turn on / off' requests or transfers.

New Services (install a new water meter and/or sewer tap)

Home Builders / Developers request form to get water meter(s) installed.
Contractor Service Form 

Storm Water Change of Ownership Form
Storm Water Billing Information

Irrigation Information and Backflow Prevention Devices
Industrial Pretreatment & Permitting

Frequently Asked Questions About
*  Starting a New Water Account (coming soon)
*  Water Bill (coming soon)
*  Rates and Fees 

*  Water Quality, Pharmaceuticals and drinking water
*  Water Pressure
*  Water Leaks

*  Reclaimed Water
*  Sewage Backups and Sewage Overflows
*  Odor Control

*  Construction Advertisements / Bids and Developer Information
*  Call Before You Dig