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Frequently Asked Questions

How do I

  1. Get into the VA Healthcare System?
  2. Get my prescription medications from the VA?
  3. Arrange for transportation to the VA Medical Center for my appointments?
  4. Get the VA to pay me for my disabilities?
  5. Get a copy of my discharge papers?
  6. Apply for a VA Home Loan Guarantee?
  7. Apply for VA burial benefits?
  8. Apply for VA death benefits?
  9. Obtain Veteran's Preference Points for employment?
  10. Know what education benefits are available?
  11. Obtain replacement medals?
     
  1. GetGet into the VA Healthcare System?

    In October 1996, Congress passed Public Law 104-262, the Veterans' Health Care Eligibility Reform Act of 1996. This legislation paved the way for the creation of a Medical Benefits Package - a standard enhanced health benefits plan available to all enrolled veterans. Like other standard health care plans, the Medical Benefits Package emphasizes preventive and primary care, offering a full range of outpatient and inpatient services.

    VA places a priority on improved veteran satisfaction. Their goal is to ensure the quality of care and service you receive is consistently excellent, in every location, in every program. Under the Medical Benefits Package, VA offers you, the veteran, and a comprehensive health care plan that provides the care you need.

    Our office will assist you in completing the application for medical benefits, VA Form 10-10EZ. Please contact Mecklenburg County Veterans Services at 704-336-2102. Walk in assistance is available Monday through Friday from 8:30 am – 3:30 pm. Our office is located at 700 North Tryon Street, Charlotte NC. 28202.
     
    You must submit a completed VA Form 10-10EZ and a copy of your DD 214 or equivalent to the VA Medical Center Eligibility Office. They will determine your eligibility, priority group, and co-pays (if applicable). See Mecklenburg County Veterans Service Office for assistance in completing the form. There are separate healthcare programs for active duty personnel, retired, and dependents of veterans who are totally and permanently disabled.
     
    For more information see our section on Medical Benefits and the Department of Veterans Affairs Eligibility requirements for enrollment in VA's Health Care System.

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  2. Get my Prescription Medications from the VA?
     
    You must be enrolled in the VA healthcare system and be followed by a VA healthcare provider who prescribes your medication that may be obtained from a VA pharmacy. Co-pays may apply.

    For more information see our section on Medical Benefits and the Department of Veterans Affairs Eligibility requirements for enrollment in VA's Health Care System.

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  3. Arrange for transportation to the VA (link) for my medical appointments?
     
    Mecklenburg County Veteran Services does not provide transportation to the VA Medical Centers, however for veterans who are unable to transport themselves transportation service may be available through other county agencies. Contact the Veteran Service Office to learn about transportation options for medical appointments.

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  4. Get the VA to pay me for my disabilities?

    VA Compensation Benefits may be paid to an eligible veteran who has a disabling physical or mental condition which was incurred or aggravated during military service. The degrees of disability are determined by the VA and represent, as far as can practicably be determined, the average loss in wages resulting from such diseases and injuries and their complications in civil occupations. Generally, the degrees of disability specified are also designed to compensate for considerable loss of working time from exacerbations or illnesses. You should contact your County Veteran Service Officer for an interview to determine eligibility and for assistance in applying or these benefits.
    For more information see our section on disabilities and the Veterans Benefits Administration

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  5. Get a copy of my discharge papers?

    Members of the armed forces are provided a discharge record, DD Form 214, Certificate of Release or Discharge from Active Duty, on completion of total military service, including active and reserve service. Your discharge (DD214 or equivalent) is a very important document, because your eligibility for all VA benefits is determined by it. There are a number of sources from which you may be able to get certified copies or photo-copies your discharge papers. You can obtain a copy of your DD214 from http://www.archives.gov/veterans/evetrecs or contact the Veterans Service Office and we will assist you with your request.

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  6. Apply for a VA Home Loan Guarantee?
     
    Bring your discharge papers (DD Form 214) to your County Veterans Service Office. They will complete a form and send it in to the Department of Veterans Affairs (DVA) office to obtain a Certificate of Eligibility. You will present the Certificate of Eligibility to your lender when applying for a home loan. It is important to compare rates, fees and programs offered by your lender.  For more information see our section on VA Home Loan Guarantees and Home Loan Guaranty Services - Dept of Veterans Affairs.

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  7. Apply for VA Burial Benefits?
     
    Your DD214 (Discharge Paper) is the key document that determines your eligibility for burial benefits. It is important to secure this document and make sure your family is able to locate it. Burial benefits provide for an allowance that may be authorized for the reimbursement of the funeral and burial expenses of an eligible veteran and limited benefits for a spouse. The following allowances fall under this category: burial or cremation allowance, plot or internment allowance, transportation of remains, burial in a national or state cemetery, memorial plots, headstones & markers, United States Flag, Presidential Memorial Certificates. There are many factors or criteria that determine what burial allowances you may qualify for, so it is imperative that you contact your veterans' service officer for guidance and application of these benefits. We also work closely with local funeral homes and cemeteries. We strongly recommend that you find out about your VA burial benefits and options before committing to a pre-paid funeral package. Information is available at http://www.cem.va.gov/.

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  8. Apply for VA Death Benefits?

    There are multiple sub-categories that fall under the umbrella of Death benefits. Information concerning each program has its own specific criteria and is summarized here. Some of the programs are:

    Death Gratuity: lump sum when a service member dies while on active duty.

    Survivor Benefit Plan (SBP): a monthly annuity paid to the spouse or dependent of a retired military service member-who has elected this option and paid into the program. Information concerning survivor benefits is available at http://www.vba.va.gov/survivors/index.htm.

    Dependency and Indemnity Compensation (DIC): a monthly benefit paid to a spouse, children, or parents, if the proximate cause of death is due to a service connected disability. See http://www.vba.va.gov/bln/dependents/index.htm

    Widows Pension: a monthly benefit payable to a spouse of a wartime deceased veteran. You may be entitled to VA Widows' Benefits if your spouse served in the military for at least three months, and if he was in uniform for at least one day during a period of war. He did not have to have served overseas or in battle, but he must have been in service. The Widows' Pension is dependent on your income. Only those with an income below certain limits will qualify. If you believe that you qualify (and husbands of wives who served are also eligible if they meet the guidelines), contact your County Veteran Service Office for an application.

    Veterans Final Expenses: unreimbursed expenses from the veterans last illness & burial. Special provisions apply.

    Veterans Administration Life Insurance/Servicemen's & Veterans Group Life Insurance: There are multiple insurance policies that were issued under different laws and provisions. Benefits are determined by the policy and status at the time of death. Contact your County Veterans Service Office for detailed information and to apply for these benefits. Information is also available at http://www.va.gov/explore/life-insurance.asp

    Dependents Educational Assistance: The Survivor's and Dependents' Educational assistance (DEA) program provides education and training opportunities to eligible dependents of certain veterans. The program offers up to 45 months of education benefits. These benefits may be used for degree and certificate programs, apprenticeship, and on-the-job training. If you are a spouse, you may take a correspondence course. Remedial, deficiency, and refresher courses may be approved under certain circumstances.

    To be eligible, you must be the son, daughter, or spouse of:
            - A veteran who died or is permanently and totally disabled as the result of a service-connected disability. The disability must arise out of active service in the Armed Forces.
            - A veteran who died from any cause while such service-connected disability was in existence.
            - A service member missing in action or captured in line of duty by a hostile force.
            - A service member forcibly detained or interned in line of duty by a foreign government or power.

    Eligibility Update: Eligibility requirements have been expanded to cover a spouse or child of a person who:
            - VA determines has a service-connected permanent and total disability; and at the time of VA's determination is a member of the Armed Forces who is hospitalized or receiving outpatient medical care, services, or treatment; and
            - is likely to be discharged or released from service for this service-connected disability.
     
    If you are a son or daughter and wish to receive benefits for attending school or job training, you must be between the ages of 18 and 26. In certain instances, it is possible to begin before age 18 and to continue after age 26. Marriage is not a bar to this benefit. If you are in the Armed Forces, you may not receive this benefit while on active duty. To pursue training after military service, your discharge must not be under dishonorable conditions.

    For additional information see Survivors' and Dependents' Educational Assistance Program Pamphlet or contact your local VA Regional Office for additional assistance by dialing toll-free, 1-888-442-4551.

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  9. Obtain Veterans Preference Points for Employment?

    Since the time of the Civil War, veterans of the Armed Forces have been given some degree of preference in the appointments to Federal Jobs. 5 Preference points can be added to the passing examination score of a veteran who has served on active duty for at least 180 days and have an honorable discharge. A 10 point preference can be added to the passing score of a veteran who has a service connected disability rated by the VA and is in receipt of compensation for the disability. There are additional provisions for unmarried spouses or mothers of deceased veterans or veterans that are totally & permanently disabled. Preference points are not applicable for Guard & Reserve members who perform Active Duty for Training. For further information on Veterans Preference go to http://www.opm.gov/index.asp or contact the County Veteran Service Office.

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  10. Know what Education Benefits are Available?
     
    There are multiple higher education programs that are in effect for active duty, reserve duty, discharged veteran, and disabled veterans and their dependents or dependents of deceased veterans. Some are programs were contributory in nature, which means that you paid into a fund. Each program has specific active duty dates, enrollment periods, entitlement dates and expiration dates.

    For more detailed information refer to Educational Benefits and the GI Bill website

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  11. How do I obtain replacement medals?

    Requests for the issuance or replacement of military service medals, decorations, and awards should be directed to the specific branch of the military in which the veteran served.  However, for Air Force (including Army Air Corps) and Army personnel, the National Personnel Records Center will verify the awards to which a veteran is entitled and forward the request with the verification to the appropriate service department for issuance of the medals.

    The Standard Form (SF 180), Request Pertaining to Military Records, is recommended for requesting medals and awards.  Provide as much information as possible and send the form with a copy of your DD214 to the appropriate address: 
     
    ARMY
In October 1996, Congress passed Public Law 104-262, the Veterans' Health Care Eligibility Reform Act of 1996. This legislation paved the way for the creation of a Medical Benefits Package - a standard enhanced health benefits plan available to all enrolled veterans. Like other standard health care plans, the Medical Benefits Package emphasizes preventive and primary care, offering a full range of outpatient and inpatient services. VA places a priority on improved veteran satisfaction. Their goal is to ensure the quality of care and service you receive is consistently excellent, in every location, in every program. Under the Medical Benefits Package, VA offers you, the veteran, and a comprehensive health care plan that provides the care you need.

Our office will assist you in completing the application for medical benefits, . Please contact Mecklenburg County Veterans Services at 704-336-2102. Walk in assistance is available Monday through Friday from 8:30 am – 3:30 pm. Our office is located at 700 North Tryon Street, Charlotte NC. 28202. 

You must submit a completed and a copy of your DD 214 or equivalent to the VA Medical Center Eligibility Office. They will determine your eligibility, priority group, and co-pays (if applicable).

See Mecklenburg County Veterans Service Office for assistance in completing the form. There are separate healthcare programs for active duty personnel, retired, and dependents of veterans who are totally and permanently disabled. 

For more information see our section on and the for enrollment in VA's Health Care System. 

National Personnel Records Center
Medals Section (NRPMA-M)
9700 Page Avenue
St. Louis, MO 63132-5100

AIR FORCE

(including Army Air Corps & Army Air Forces)
National Personnel Records Center
Air Force Reference Branch (NRPMF)
9700 Page Avenue
St. Louis, MO 63132-5100

NAVY  MARINE & COAST GUARD

Bureau of Naval Personnel
Liaison Office Room 5409
9700 Page Avenue
St. Louis, MO 63132-5100

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