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Address

Office Location:

DSS Main Office ​Wallace H. Kuralt Centre 301 Billingsley Road Charlotte, NC 28211 West Charlotte Location Valerie C. Woodard Center 3205 Freedom Drive Charlotte, NC 28208

Hours: 8 a.m. - 5 p.m. M - F

Contact

Customer Connection
704-336-3000

In-Home Aide

This program provides personal care, home management, and respite services to older adults (age 60 +) and adults with disabilities (age 18 +) who are unable to perform these tasks. Services are often provided to remedy and/or prevent neglect, abuse, or exploitation, and unnecessary out-of home placement. These services are designed to provide assistance, not to replace the family in carrying out their responsibilities to individuals needing care and support.
 
How to Apply for Services:
Individuals, family members/caregivers, or agencies can request In-Home assistance by calling Just1Call at 704-432-1111. A social worker will complete an assessment. If it is determined that in-home services are needed, a service plan will be written and a referral sent to the In-Home Aide Program. An In-Home Aide Contract Administrator will forward your referral to one of our contracted home health agencies. The assigned agency will then contact you to schedule a visit. The agency will assess exactly which tasks are needed for their employee to complete while in your home, and will advise both you and the employee of the assigned day/time that services will be provided.

Address

Office Location:

DSS Main Office ​Wallace H. Kuralt Centre 301 Billingsley Road Charlotte, NC 28211 West Charlotte Location Valerie C. Woodard Center 3205 Freedom Drive Charlotte, NC 28208

Hours: 8 a.m. - 5 p.m. M - F

Contact

Customer Connection
704-336-3000