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Frequently Asked Questions

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What kinds of services can I access with Just1Call?
Will my private information be shared?
Will Just1Call try to sell me something?
Who is this service for?
How can Just1Call talk to people in more than 140 languages?
Is there any charge for this service?
Who is responsible for managing Just1Call?
How can I have my service included in the Just1Call database?
Where can I find information on events and opportunities for seniors and adults with disabilities?

What kinds of services can I access with Just1Call?
No need is too small or too great for Just1Call. Simply tell us what you need. Some of the most common needs for senior citizens and adults with disabilities are:

  • Transportation and housing
  • Leisure and social activities
  • Health care services and equipment
  • Meals & nutrition
  • Legal services
  • Respite for caretakers
  • Support groups
  • Information on Medicaid, Medicare, Social Security, insurance and financial aid

Our resources move far beyond these needs. If you have questions about these topics, call us at 704-432-1111.

Will my private information be shared?
Just1Call is confidential. We ask only the questions we need to offer you the best possible service. Just1Call does not share information about our customers with any persons or agencies without the customer's permission.

Will Just1Call try to sell me something?
No. Just1Call professionals will never try to sell you anything. Just1Call provides easy one-stop access to providers that can meet your needs. However, some of the service providers in our database offer fee-based services, for example, some home health service agencies.

How can Just1Call talk to people in more than 140 languages?
To provide assistance to callers who speak languages other than English, Just1Call has subscribed to a translation service. The caller simply needs to tell the Just1Call social worker answering the phone that he or she does not speak English. A simple three-way call allows us to serve the entire Charlotte-Mecklenburg community with the same quality service.

Is there any charge for this service?
No. Just1Call is free of charge.

Who is responsible for managing Just1Call?
The program is proudly conducted and operated by Mecklenburg County government.

How can I have my service included in the Just1Call database?
Click on the "Are You a Provider?" tab and follow the instructions.



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