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Policy regarding links to other sites

​​ provides links to other organizations through this website. These links are provided for additional information as a service to our customers. is not responsible for the availability of these outside resources or their contents, nor does it endorse, nor is it responsible for any of the contents, advertising, products or other materials on such sites.

Under no circumstances shall City of Charlotte or Mecklenburg County North Carolina be held responsible or liable, directly or indirectly, for any loss or damages caused or alleged to have been caused by use of or reliance on any content, goods or services available on such sites, or as a result of use of any information you provide to such sites. Any concerns regarding any external link should be directed to its respective site administrator or webmaster.  Once you leave the website and link to an external site, the Internet policies no longer apply and you will be subject to the new site's policies.

Website linking policy
The mission of the City of Charlotte and Mecklenburg County is to provide governmental and other public services to and for the benefit of the local community.  In accordance with this mission, our policy is to exclude from this website all commercial advertising, links and promotional material which do not serve or promote a public purpose of the City or County. 

The following guidelines are used in determining when advertisements or links will be allowed for inclusion in this website.

1. Advertising/promotional materials where City or County has public/financial interest

  • ​​Public benefit facilities and venues. The City and the County have established and maintain certain facilities which promote the arts, science, cultural studies, recreation and other public purposes (including, but not limited to the City and County parks, the Grady Cole Center, Discovery Place, Memorial Stadium and the Nature Museum). Advertising, links and promotion of events, programs and exhibits at such facilities may be placed on this website. This includes links to commercial enterprises that market tickets or other means of access to these facilities or foster participation in their programs.
  • ​​Commercial enterprises in which the City of the County has a financial interest. The City and the County possess leasehold and other financial interests in certain commercial enterprises, and derive a financial benefit from their activities. These financial benefits serve a public purpose. Accordingly, commercial advertising and other promotional materials concerning these enterprises may appear on this website. Links to the websites of these enterprises may also be included on this website. 
  • Commercial enterprises that operate on City- or County-owned property. Departments may link to commercial enterprises that operate on City or County owned property, where such links will enhance the department's customer service.  For example, the Charlotte/Douglas International Airport may link to vendors that provide food service in the concourse.

2. Lists of private enterprises that provide a service or benefit to the public which is directly related to a City or County misssion or service. 
Certain commercial and public agencies maintain lists of private persons, enterprises and organizations that provide services to the public ("Public Service Lists").

  • Public agency. Where Public Service Lists are directly maintained by public agencies (such as lists of licensed child care providers or lists of restaurants that are graded by the Department of Health Services), this website may display such information or provide links to the public agency that maintains it.
  • Private agency. Where Public Service Lists are maintained by private commercial agencies but the persons or organizations listed provide services directly related to the mission or service of a City or County department, the department may display the Public Service List on its website or provide a link to the Public Service List or the commercial agency that maintains it.  However, in such cases, the department director or key business executive must make a good faith determination that:

​i. The department's clients, service recipients or interested City/County residents would benefit from the Public Service List; 

​ii. It would be duplicative for the department to independently create or maintain the Public Service List; and,

​​iii. The commercial agency maintaining the Public Service List has represented that it includes all legitimate or licensed service providers within the City or County, or within the geographical area served by the department.

When links to a list are permitted under subsection A or B above, the allowed link is to the Public Service List only.  No link may be provided directly on this website to any enterprise or organization included in the list, unless such link is permitted under other provisions of this Policy.  


1. A list maintained by a North Carolina state agency of licensed child care centers located in the local area could be displayed on the website of a department that serves the needs of children and families. A link to the state agency or to the list could be included even if the list maintained by the state agency contained centers both in the County and throughout the state. 

2. The Health Department could display a list of public health ratings of all restaurants in the County because public dissemination of such information is directly related to its mission. However, display or linking to a commercial list of popular ratings of restaurants or to an individual restaurant would not be permitted.

3. Links to commercial sites with information critical to or vitally enhancing a City or County department's mission or services where replication of information by a department is not feasible. Certain private commercial sites maintain and display information that provides a community service or benefit not generally available through a governmental agency due to the cost of compiling, maintaining and/or displaying such information. To support the cost of compilation and maintenance of this information, these private commercial sites may include advertising or promotional material in the information display.

Although the City and County neither support nor endorse entities advertised or promoted on such sites, they recognize that a public benefit is served by providing the underlying information to assist City and County residents. Accordingly, links to such sites that contain this information but also display commercial advertising or promotional material may be included on departmental websites when the department director has made a good faith determination that:

A. The department's independent replication of the information targeted for linkage is infeasible due to financial or other considerations; and,

B. No non-commercial site provides the information targeted to linkage; and,

C. The information targeted for linkage is critical to a service provided by the department, or

D. The information targeted for linkage is a vital enhancement to the department's mission.

Example: The Department of Park and Recreation could link to a commercial site for a local youth soccer league that plays on County soccer fields.

3. City and County program sponsors and donors
Subject to any additional policies that the City or the County may adopt regarding sponsorship, business or organizations that donate cash or services to sponsor City or County programs may be acknowledged through a display of their names and a link to their websites.  However such links may be active only during the sponsored event and during a limited promotional period prior to the event.    

4. Government agencies; academic institutions, public-private partnerships; and professional, cultural, community-based and nonprofit organizations

A. Departments may link to other government agencies and accredited academic institutions.

B.  Departments may link to professional, cultural and community-based non-profit organizations: (i) that receive City or County funding; or (ii) that the City or County is a member of; or (iii) that partner with or have a contractual relationship with the City or County to provide a service to the public.

5. Private commercial enterprises that have a partnership or contracted relationship with the City or County to provide a service to the public
Some City and County departments contract with private firms to provide services to the public that would otherwise be provided by the City or County ("Outsource Service Providers").  Departments may link to Outsource Service Providers when the department mission is best served by providing citizens direct access to the Outsource Service Provider.

6. Other than the Board of Elections, no City or County department may link to sites containing political endorsements
To avoid the appearance of City or County endorsement of political content, links shall not be made to sites that are associated with, sponsored by or serving a candidate for elected office, any political party or organization supporting or seeking to defeat any candidate for elective office or ballot proposal.  The one exception to this rule is the Board of Elections.  Due to the unique nature of its mission, the Board of Elections may link to political party web sites, as long as it allow links for all political parties that request them.

7. Notice of leaving City/County website and a disclaimer
​When providing links to non-City/County sites, departments must include a disclaimer on their home page disavowing endorsement or responsibility for the material on sites being linked. 

8. Contractors who create websites for City and County departments
Departments that hire website contractors to design or assist with their websites shall provide such contractors with a copy of this policy and all website design guidelines that may be adopted from time to time by the City/County Web Governance Board. All City and County contracts for website design shall require the contractor to comply with this policy and the Web Governance Board website design guidelines. City Corporate Communications & Marketing and the County Public Service & Information Department, in approving web pages for departments, shall enforce the website design guidelines.

9. Link maintenance
Departments shall routinely check links on their websites to ensure they are functional and contain no material that violates this Policy. City and County Department Directors are responsible for ensuring that all material posted on their department web pages are accurate and in compliance with this Policy and the Web Governance Board website design guidelines.

10. Authority of City Corporate Communications & Marketing and the County Public Service  & Information Department
City Corporate Communications & Marketing and the County Public Service & Information Department are authorized to order removal of material noncompliant with this Policy or the Web Governance Board website design guidelines from department websites. 

11. Disclaimer
Linked websites are not under the control of, nor maintained by the City or the County. Neither the City nor the County is responsible for the content of linked websites, nor for any internal links the linked web sites may contain. Inclusion of linked websites does not constitute an endorsement or promotion by the City or the County of any persons or organizations sponsoring the displayed web sites.