Self-Service Kiosks Expedite Screening at CLT
​Charlotte Douglas is one of seven U.S. airports using Automated Passport Control (APC) kiosks to offer expedited screening of arriving international passengers.
 
CLT installed 24 APC BorderXpress kiosks, which were originally developed by the Vancouver Airport Authority, in Customs and Border Protection (CBP) with the goal of reducing lines and wait times of incoming passengers on international flights. Travelers do not pre-register to use the kiosks, which can cut border clearance wait times by as much as 50 percent.
 
The kiosks can be translated into 13 languages and have been available for use by passengers since Wednesday, April 30.
 
International travel at CLT has been on the rise throughout the decade. Last year, more than 2.8 million international passengers traveled through Charlotte.
 
Upon arrival passengers are directed to the kiosks, follow on-screen instructions to scan their passport, answer declaration questions and verify passenger information before receiving a confirmation receipt. With receipt in hand, passengers proceed to a CBP officer for final processing.
 
 
Pictured: CLT Area Port Director Patricia Fitzpatrick (left) demonstrates how to use the new kiosks during a recent media event.
 
 
Click here for more information about security and immigration screening options at Charlotte Douglas.