CLT Volunteer Program

Volunteer Program

Volunteer at CLT!
The airport is looking for energetic and outgoing volunteers to meet, greet and assist passengers during their travel experience at CLT. Make a difference and become a part of this new and exciting customer service program.

Meet some of our Airport Volunteers. See volunteers in action and learn more about the role of a volunteer at CLT! Learn more here.

Please complete the Airport Volunteer Interest Application and mail it to:

Charlotte Douglas International Airport
Volunteer Program, Lauri Golden
P.O. Box 19066, Charlotte, NC 28219

Mission Statement
"The CLT Volunteer Program is committed to providing Airport customers a positive experience through exceptional service and Southern hospitality."

Volunteer Responsibilities/Duties
Assist passengers with obtaining Airport information including wayfinding assistance, gate locations, using and locating Airport resources, etc.

Volunteer Qualifications
Be able to work well with people, willing to assist others, possess good communication skills, be reliable, committed and physically able to perform the duties. Volunteers must be at least 18 years old.

Airport volunteer helps passengers locate their gate.

Volunteer Shifts (seven days a week, 365 days a year) Volunteers are required to complete a minimum of two four-hour shifts each month.
Shift Times:
Shift A: 8 a.m.- 12 p.m.
Shift B: 10 a.m.- 2 p.m.
Shift C: 12 p.m.- 4 p.m.
Shift D: 2 p.m.- 6 p.m.
Shift E: 4 p.m. - 8 p.m.

Volunteer Uniforms
The "official" volunteer uniform consists of: Yellow Oxford (provided by CLT) and black or tan pants and comfortable shoes.

Training
Volunteers are required to participate in a one-day training program. Topics covered include security information, customer service training and an overview of the Airport and its facilities. Additionally, on-going training programs are offered to volunteers throughout the year.

Want to be a part of this exciting program? CLT is looking for more energetic and outgoing citizens to join the program. For more information submit the Airport Volunteer Interest Application to the address listed above, call 704.359.1120.

Airport Volunteers is a highly coveted volunteer opportunity. Individuals in this program serve as the face of Charlotte and as an information resource to the many passengers that travel through our airport. Please be advised that all candidates must go through additional screening to qualify for this volunteer program. All interested candidates must complete the Airport Volunteer Interest Application. Candidates will be contacted after your interest application survey has been received and reviewed.

The purpose of this program is not intended to assist those interested in finding/seeking employment at the Airport. If you are actively seeking employment with the Airport and its tenants (security, airline, concessions, etc.), please click hereAirport Jobs for a complete listing of Airport Tenants.
Airport Volunteers do not receive airline or flying privileges as a result of their participation in this program.

Volunteers do not perform duties such as handling luggage, pushing wheelchairs or enforcing the rules and regulations of the Airport and Federal Government.
Thank you for your interest in the Volunteer Program.

Airport Volunteers