FAQs

 

​​​​Quick Links:
Contact Us Before Departing for CLT
Meeting/Picking Up Passengers                            Passengers with Disabilities and Special Considerations
Parking Carry-on Items
Free WiFi Lost and Found
Nursing Mothers

Contact Information

What is Charlotte Douglas International Airport's (CLT) contact information?
If you have a question, comment or concern that you would like to share, you can e-mail us at info@cltairport.com.

You will be responded to during traditional business hours (Monday – Friday, 8 a.m. – 5 p.m., EST).

If you need immediate information, contact CLT at: 704-359-4013, or the other numbers listed below:
  • Airport Information: 704-359-4013
  • Aviation Department/Main Switchboard: 704-359-4000
  • Toll Free: I-800-FLY-CDIA
  • Airport Administration Fax: 704-359-4030
  • Airport Paging & Information: 704-359-4013
  • Airport Lost & Found: see below for more information
  • Airport Law Enforcement & Emergency: 704-359-4012
  • Airport Parking: 704-359-4038
  • Airport Advertising: 980-613-4873
  • Visitor Info Center: 704-359-4027


Before Departing for​ CLT: Arriving, Checking In and Security Protocol 
 
How early should I arrive before my departing flight?
Every travel experience is different and all travelers should plan to arrive early. However, passengers traveling with young children, infants, elderly or disabled passengers should allow for even more time. 
 
Contact your airline​ for a specific time frame related to how early you should arrive before departing.

What are the restrictions for curbside pick-up and drop-off?
Passengers may be picked up and dropped off curbside, however, vehicles cannot be left unattended. Unattended curbside vehicles may be towed; this includes all lanes on the upper level (Departures/Ticketing) and lower level (Arrivals/Baggage Claim).

Visitors picking up family or friends are encouraged to utilize one of the two free Cell Phone Lots (accessible from Rental Car Road). Simply wait in your vehicle and ask your passenger to call or text you when they claim their luggage, then drive to the terminal's lower level (Arrivals/Baggage Claim) to pick up your passenger.

Visit parking.charlotteairport.com​ to view the real-time interactive parking map of the Cell Phone Lots and other CLT parking facilities. 

Click here for additional information on picking up and dropping off passengers.

Where do I return my rental car?
Rental car companies are no longer operating on Rental Car Road. Click here​ to visit the Rental Car Companies page for more information. 

What are the restrictions for curbside check-in?
Curbside check-in is offered by American Airlines, United Airlines and Delta Air Lines at CLT. For more information, contact the airline directly. 

What do I need to know about the Transportation Security Administration (TSA) regulations before coming to CLT? 
Before leaving home, passengers should be aware of the security regulations mandated by the TSA. For traveler information​, questions or updates, including a list of prohibited items, visit tsa.gov, contact the TSA at 1-866-289-9673 or e-mail TSA-ContactCenter@dhs.gov​. All security checkpoints at CLT are operated by the TSA. 

 
Parking

CLT offers close and convenient parking options for your needs and budget. There are six facilities to choose from, parking is provided on first come, first served-basis and traveleres shoould plan additional time; even during the busiest of days, parking will be provided for all passengers.
 
Current parking rates are available by clicking here or visiting the parking web page.
 
Complimentary shuttle bus service operates 24 hours-a-day, seven days-a-week. All Airport facilities offer handicap parking. 
 
Click here to review specific questions related to parking and shuttle bus service.

The terminal is accessible by foot from the new Hourly Parking Deck level 2. Utilize the Hourly Parking Deck when dropping off family and friends. The first hour of parking is free. 

Visitors are also encouraged to utilize the free Cell Phone Lots. Just wait in your vehicle and ask your passenger to contact you when they claim their luggage, then drive to either level of the terminal to pick them up. 

If you want to pick your passenger up in the terminal, you will have to park and take a shuttle to the terminal.

View the map at parking.charlotteairport.com to locate all of the parking options available, including the Cell Phone Lots. Additionally, by clicking on a parking facility, you can receive directions to your destination. 



Smoking

Where can I smoke at the airport?
CLT is a smoke-free facility; this includes all restaurants, bars and airline clubs. Smoking is allowed outside, 100 feet away from the terminal's doorway. Because the smoking areas are outside the terminal, passengers will have to go through TSA security screening before returning to the gate area.



Lost and Found

Items left behind at CLT Airport are turned in to different agencies depending on where they were found. If you know the exact location where the item was left, please contact the corresponding agency directly. If in doubt, please contact each agency individually.

  • ​Aircraft or Boarding Area – theairline​ you flew with (Baggage Services numbers for each airline are listed below.)
  • Security Checkpoint – TSA Lost and Found, 704-916-2200
  • Restaurants and Food Court – HMSHost, 704-359-4452 
  • Retail Stores – The Paradies Shops, 704-359-1890
  • All other areas – CLT Airport Lost and Found, 704-359-8765, or e-mail: lostandfound@cltairport.com​
The CLT Airport Lost and Found office is staffed from 8 a.m. – 4 p.m. daily. If contacting the office after 4 p.m. please leave a message including:

  • ​Your contact information (name, phone number and e-mail address)
  • Date and location the item was lost or last seen
  • Description of the item (if it is a cell phone, please leave the number of the cell phone, the carrier and brand of the phone)​​
If your item has been located, the office administrator will contact you to arrange pick up. You will not be contacted if the item was not turned in.

Items that remain unclaimed for 90 days will become the property of the City of Charlotte. 

​ Airline​ Baggage Services
​American Airlines​​
​704-359-3037
​Delta Air Lines​800-221-1212
​Frontier Airlines​704-359-5501/5502
​JetBlue​​704-264-0728
​Lufthansa​​704-359-1985
​ViaAir​704-359-8411



Carry-on Items

All carry-on items must be screened at security checkpoints. Liquids are allowed in carry-on luggage in accordance with the 3-1-1 format. One bag per passenger is allowed along with one personal item. There are exceptions for baby food/formula as well as items needed for special medical purposes.

Do not wrap gifts. Security will open packages that may need to be inspected. Passengers should wait until arriving at their final destination to wrap gifts.

How many carry-on items are passengers permitted to take on aircraft?
Passengers are limited to one carry-on item along with one personal item, such as a purse or briefcase.

How can I find out if my luggage is too large to carry onto a plane?
For specific information, contact your airline for their carry-on luggage policies.


Meeting/Picking up Passengers

The terminal is accessible by foot from the new Hourly Parking Deck level 2​. Utilize the Hourly Parking Deck when dropping off family and friends. The first hour of parking is free. 

My friend is flying through CLT and will have a three-hour layover. Since non-ticketed passengers are not allowed through the security checkpoints, where can I meet them?
Although non-ticketed passengers are not allowed through the checkpoints, they are still allowed in the areas prior to the checkpoints. These areas include the upper ticketing level and the lower baggage claim level.

Where is the best place to pick-up my friend?
If you are meeting a passenger for pick-up inside the terminal, you should meet on the lower baggage claim level.

Utilize the Hourly Parking Deck when dropping off family and friends. The first hour of parking is free. ​When picking up a passenger, visitors are also encouraged to utilize one of the two free Cell Phone Lots. Just wait in your vehicle and ask your passenger to contact you when they claim their luggage, then drive to either level of the terminal to pick them up. 

View the map at parking.charlotteairport.com to locate parking options (including the Cell Phone Lot) and directions.

 


Passengers with Disabilities and Special Considerations

Special Assistance Service, including the use of wheelchairs or electric carts, is managed and operated by each individual airline. It is preferable that passengers request special assistance when making your airline reservation, however requests may also be made upon check-in at the ticket counter. Contact your airline to speak with an airline representative to request special assistance.

Special Assistance Service from your airline may include accommodations for:

  • ​Passengers With Disabilities
  • Travel for Unaccompanied Minors or Senior Citizens
  • Traveling With Children
  • Traveling with Pets
  • Traveling While Pregnant​​
Choose from the links below to explore airline-specific special assistance information.

 


WiFi

How can I connect to the internet while at CLT?
Free WiFi is available to passengers throughout the Airport. Select the network "CLTNET". Open a new browser and accept the user agreement.

I'm having trouble connecting to the network, what should I do?
If you have trouble connecting to the WiFi network, ensure that you have accepted the user agreement. The user agreement must be selected every time you want to login to the system. 

If you still can't access CLTNET, select the option for support or
call: 877-294-9434.

 

 

  


 
The Airport recognizes that having a dedicated mothers nursing room is essential in our goal to serve customers and this will be in place in the near future.

At this time, regretfully offerings are limited however we can recommend a few options in the terminal for nursing mothers: 

  • Airport Chapel – also located on this Balcony area which overlooks the Atrium, the Chapel welcomes nursing mothers.  Walk to the Atrium, (located between Concourse B and Concourse C), take the blue carpeted staircase located behind Hissho Sushi Bar (look for the aviation mobile overhead).  At the top of the stairs, turn left to find the Chapel. It is open to the public all day, it serves as a meditation and quite from for the public. Please know that this area will remain open and accessible to the public.  Seats and outlets are available.
  • Balcony area which overlooks the Atrium - offers seats and outlets off of the main thoroughfare/walkway, in a more secluded area. 
    Walk to the Atrium, (located between Concourse B and Concourse C), take the blue carpeted staircase located behind Hissho Sushi Bar (look for the aviation mobile overhead).
  • If traveling in the afternoon, Concourse D is a little less crowded.  The very end of the concourse offers rocking chairs, a view of airfield and Uptown Charlotte. The rocking chairs face toward the window, providing a little more privacy as well as power outlets nearby. 
  • Many of the women’s restrooms offer a separate seated alcove area with a cushion and many of these areas have outlets available for use nearby.

Please find a map of the terminal here.
 
The Airport is currently in design with converting an employee breakroom into a designated mothers nursing room.  This mothers nursing room will offer a private area for up to 2-3 mothers to sit and nurse as well as access to a sink to rinse out the required items needed to nurse.  Additionally,  a designated mothers nursing room will be added in a future terminal expansion.  This expansion will include this room, food court, children’s play area and post-security pet relief area.  This expansion is currently under design and when construction occurs will occur for multiple years before completion.  
 
We strive to review and enhance services to satisfy the needs of our customer.

 Volunteer ProgramCLT Art ProgramShopDineWorkRelax!