Communications Division serves as a support entity for the entire Charlotte Mecklenburg Police Department and many surrounding agencies. The communications division is the Public Safety Answering Point (PSAP) for the City of Charlotte, the City of Huntersville, the City of Davidson, Charlotte Douglas International Airport Operations and the surrounding unincorporated county areas. As the PSAP, the communications division has the responsibility to staff and answer, on a 24-hour basis, the telephones upon which calls for service are received. This includes 911 emergency calls (police, fire, and MEDIC).
The communications division handles only police related calls for the City. When a 911 call for the Charlotte City Fire Department is received, the caller is connected with the Fire Department. If the 911 caller needs an ambulance, the call is then connected to MEDIC.
Captain Bill Boger is the Commanding Officer of Communications Division.
601 E. Trade Street - 3rd Floor Charlotte, NC 28202
office - 704-353-1060 | fax - 704-336-6681
Our Vision Statement:
We are the lifeline for citizens needing emergency services.
Our Mission Statement:
The Communications Division is committed to the delivery of effective police services by utilizing teamwork, training and technology, while remaining sensitive to the needs of the community as well as the Department.