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Owner Surrenders

Unfortunately there are times when pet owners, for many different reasons are forced to find a new home for their pet. 
Owners are highly encouraged to find ways to keep their pet but if they must re-home the pet they are asked to exhaust all other options before surrendering.   Ask friends, family, neighbors, and co-workers first. Owners can use the Humane Society of Charlotte's iCare Program to help with the re-homing process. Also contact rescue groups to see if they can help.

If these methods fail, or time has run out, and they must surrender their pets they may do so by bringing their pet to Animal Care & Control. Owners that surrender their animals will voluntarily release their ownership rights to Charlotte-Mecklenburg Police Department's Animal Care & Control. They will sign a legal document that terminates their ownership of the pet.

If you are a pet owner that must surrender their animal and have exhausted all other options, please note the following:

  • Owners may bring their pets to the Animal Care & Control Division during operating hours Monday - Friday 11:00 a.m. - 7:00 p.m. and Saturday - Sunday 11:00 a.m. - 5:00 p.m. Owners must arrive no later than 30 minutes prior to the shelter closing, and be prepared for longer wait times at the beginning and end of the day.

  • Animal medical records are EXTREMELY appreciated if available and are extremely helpful for the shelter staff in caring for the pet as well as trying to find it a new home. If you have these records, especially proof of rabies vaccinations and proof of spay or neuter, PLEASE BRING THESE WITH YOU.

  • Only the owner may surrender their pet.

  • Owners and your their pet must reside in Mecklenburg County, including the incorporated towns.

  • Please bring pets on a leash or in a carrier when bringing them to the shelter.

  • Owners must provide a government issued photo ID. If that ID does not have a current address owners must bring something that has your current address on it in addition to their ID.

  • Owners will be asked several questions about the animal's history and personality which will help staff determine adoptability and structure of a new home.

  • Owners will be required to sign a legal Animal Owner Surrender form. This legal document signs over your ownership rights to the shelter and understand that your pet may be euthanized at any time after you surrender the pet to Animal Care & Control.

Pet owners are required to bring their own pets into the shelter for voluntary surrender. If owners have a physical or medical disability and cannot come to the shelter they must call (704) 336-4421. Leave a message and you will receive a return phone call to discuss the situation.