Contact Information
Phone: 704.336.3057
E-mail: mpwilliams@charlottenc.gov
 
Mary Williams has worked with the Community Relations Committee for eight years and serves as Community Relations Manager with the Dispute Settlement Program. Her responsibilities include the following:
 
Dispute Settlement Program Manager

• market DSP and CRC services to community groups, organizations and provide information to new court personnel
• fosters and develops partnerships with the court system, area merchants, Charlotte-Mecklenburg Schools, Office of Administrative Hearings, Administrative Office of the Courts, Division of Medical Assistance, Carolinas Center for Medical Excellence, Value Options and Electronic Data Systems
• collects, organizes, analyzes and prepares reports regarding DSP and CRC statistics for the City’s balanced scorecard, monthly highlights, mid-year and year-end reorts
• prepares and monitors the CRC annual strategic operations plan, including goals, objectives and targets
• monitors DSP budget and expenditure of funds
• processes grant requests for DSP
• creates modules and facilitates training in Basic Mediation, Diversity, Conflict Resolution, Peer Mediation and Medicaid Appeals
• collaborate with partners to secure continuation of State funding for DSP program
• maintain State mediation certifications for all volunteer mediators

Strategic

• assist the CRC director in developing, directing and implementing programs and activities that develop, maintain and improve community relations in Charlotte-Mecklenburg. 

Administrative

• meet with community groups regarding community relations
• serves as staff liaison to the CRC’s Education Subcommittee
• assists the CRC director in informing the Community Relations Committee membership of community problems and recommends solutions