Charlotte's Future
Departments
Citizen Service
Print this PageSite Feedback
Terry Stokes, Community Relations Specialist
Contact information
E-mail: tstokes@charlottenc.gov
Phone: 704.336.2605

Truancy and Victim Offender Mediation Coordinator
Terry Stokes is a Community Relations Specialist whose primary responsibility is managing the Truancy Mediation and Victim Offender Mediation Programs. She has been employed with the City for 25 years and has been with Community Relations for one year. Her responsibilities include the following:

Dispute Settlement Program
  • Mediates cases as needed for misdemeanor criminal complaints
  • Mediates cases for Medicaid appeals
  • Self-referrals, District Attorney’s office, CMPD and Magistrates’ Office
  • Facilitates training for volunteer mediators in basic mediation and peer mediation
  • Assists with the Worthless Check Program
Truancy Mediation Coordinator 
  • Develops programs by strengthening the partnership with Charlotte Mecklenburg Schools
  • Plans, coordinates, directs and manages the DSP Truancy Mediation Program
  • Provides administrative duties to assist with the referrals from the CMS counselors and social workers
  • Trains and mentors volunteer mediators specializing in truancy mediation
  • Schedules volunteer truancy mediators to accommodate CMS with student truancy
Victim Offender Mediation Coordinator
  • Plans, coordinates and directs the Victim Offender Mediation Program
  • Provides victim offender mediation for cases referred from Mecklenburg County Teen Court
  • Provides anger management classes to juveniles referred by Teen Court
  • Provides mediation for referrals from the Department of Juvenile Justice and Delinquency Prevention
Education
  • Master of Business Administration from Montreat College, Asheville NC, 2009
  • Bachelor of Arts in Criminal Justice from Shaw University, Raleigh NC, 2003
  • Notary Public, NC
 
Additional training and certifications
  • Basic mediation training
  • Community-based mediation
  • Juvenile-victim offender training 
  • Certified mediator, Mediation Network of NC
  • Employment mediation
  • Clerk mediation
  • Superior Court mediation
  • Medicaid appeals mediation
Memberships and affiliations
  • Association for Conflict Resolution
  • Mediation Network of North Carolina
  • National Forum for Black Public Administrators
 
Community involvement
  • Community Relations Committee- Youth and Gang Violence
  • New Hope Missionary Baptist Church
  • Personnel and Leadership Committee Member
  • Visionary-President of “His” Kingdom Clothing Closet
  • Women of Excellence committee member