Charlotte's Future
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Payment Options

​​​​​​​The Finance Department is now part of Management & Financial Services (MFS). Content on this site will no longer be updated, so please change your bookmarks to MFS's Office of Finance​.

​​New! View and pay your water bills online!Customers of Charlotte-Mecklenburg Utilities and Charlotte-Mecklenburg Storm Water Service enjoy several options when choosing to pay their water, sewer and storm water bills.

  • NEW! Online billpay via the My Citizen Services web portal
  • Online banking through your bank or credit union
  • Automatic bank draft
  • Internet/telephone payments using Western Union SpeedPay
  • In person, by mail or via a drop box
Online Billpay via the My Citizen Services web portal

Now you can view, pay and analyze your water bill online via the My Citizen Services web portal. Schedule payments, view payment and consumption history, and manage multiple utility accounts. To get started, click here.
Online Banking        

Log on to your bank's online bill pay/e-bill website and sign-up to receive and pay your utility bill electronically.  It's free, simple, secure and green. To learn more, click here
Automatic Bank Draft

Pay your bill automatically on a monthly basis using your checking or savings account.  Sign-up and never worry again about stamps, lost mail and late payments. To learn more, click here.

Internet/Phone Payments

Pay your utility bill 24 hours a day using your checking or savings account, ATM or debit card, and major credit cards. To learn more, click here.

Pay In Person

Pay your bill at one of more than 125 authorized walk-in payment locations throughout the city and county. This service includes a $1.50 convenience fee. Payments made after 4 p.m. post the next business day.

You can also pay your bill fee-free at the following locations:

Government Center

600 E. Fourth Street
Charlotte, NC  28202

West Area Service Center
4150 Wilkinson Blvd
Charlotte, NC  28208

Drive-up Pay Stations
600 E. Trade Street
Charlotte, NC  28202

Drop Box Locations

Fourth Street side of the Government Center (near Showmars)

Davidson Street side of the Government Center (near handicap-accessible entrance)

Payment Mailing Address

City of Charlotte
Billing Center
P.O. Box 1316
Charlotte. NC 28201-1316 

If you have any questions on paying your utility bill, please call 311 or (704) 336-2211.