The City of Charlotte has convenient walk-in payment locations throughout Mecklenburg County.
What is the difference between an authorized and unauthorized payment location?
There may be businesses in your area that offer to accept City of Charlotte payments but are doing so without authorization from the City of Charlotte. If payments are made at these unauthorized locations, the City of Charlotte cannot guarantee your payment and cannot validate your receipt number. The City of Charlotte is not responsible for the merchant's timeliness or accuracy in recording your payment. Help protect the security of your payment by using one of the authorized payment locations
When paying to restore service at an authorized payment location, please note that there is a two to three day processing delay. You will need to call 311 to report your payment. The customer service representative will validate your receipt number and schedule re-connection.