• Serves more than 89,000 riders per day and more than 25 million passengers per year
• Operates the largest transit system between Atlanta and Washington, D.C.  

Charlotte Douglas International Airport

• The 6th busiest airport in the U.S. in operations and 11th in passenger volume
• Averages 700 daily flights to more than 138 global destinations.

Charlotte-Mecklenburg Police Department

• More than 1,700 sworn officers patrol 3,777 street miles and protect more than 775,000 City and County citizens
• City's violent crime rate dropped 32.1 percent over the past three years.

CMPD's Animal Care & Control Division

• Provides more than 4,000 free rabies vaccinations, 1,000 spay and neuter surgeries and 4,300 pet adoptions each year
• Offers a variety of community outreach topics that educate residents about proper pet care, adoption and animal health concerns.

Engineering & Property Management

• Administers more than 200 capital improvement projects each year, including roads, intersections, sidewalks, transit lines, storm water systems, fire and police stations
• Preserves and protects Charlotte's nationally recognized tree canopy.

Charlotte-Mecklenburg Storm Water Services

• Protects the water quality of more than 3,000 miles of streams and shoreline
• Nationally recognized for its water quality education and public involvement campaigns.

• Manages 125,000 traffic control signs, 2,015 miles of sidewalk and 2,400 miles of streets
• Received the Bronze-Level Walking Friendly Community designation by the Pedestrian and Bicycle Information Center.

Charlotte-Mecklenburg Utility Department

• Delivers 110 million gallons of clean, safe drinking water to 788,000 people each day
• Received the Safe Drinking Water Act Excellence Award from the Environmental Protection Agency.

Charlotte-Mecklenburg Planning Department

• Develops and implements land use plans to revitalize and enhance neighborhoods, business areas and corridors
• Oversees the annexation process, netting real property tax revenue.

Charlotte Fire Department

• Operates 42 fire stations, 42 engines, 15 ladders, six tankers, six aircraft fire and rescue vehicles, five brush trucks and other special operations vehicles and support apparatus 
• Fields 250,000 calls to 911 and responds to approximately 98,000 incidents.  

Neighborhood & Business Services

• Improves quality of life by serving as a resource for residents in need of training, affordable housing and other neighborhood assistance
• Provides support services and programs to businesses to fuel economic growth and prosperity.

 Solid Waste Services

• Spends 32 percent less per household to collect garbage, recyclable items and yard waste than the statewide average
• Successfully expanded its Uptown On-Street Recycling Program by installing 20 additional recycling containers along Tryon Street.

• Residents can call for non-emergency customer service. Operators answer more than 1.6 million calls annually.
• Most frequently asked questions:
  • Utilities (billing questions)
  • Solid Waste Services (bulky items)
  • Tax Office (payment/balance due)
  • Utilities (move-in/out/transfer)
  • CMPD/Animal Care & Control
  • If unable to dial 311, try 704-336-7600 or visit 311.charmeck.org. If unable to dial 311, try 704-336-7600 or visit .

GOV Channel

• Airs live City Council and Board of County Commissioners meetings on Cable 16 (Time Warner) and online
• Produces and airs 2,100 hours of original programming each year
• Is the City's official news source for inclement weather and emergency information.

• Connects to City services, departments and programs
• Provides access to the Gov Channel and free online subscription services
• Features City Council meeting agendas and minutes
• Connects to elected officials' websites and contact information
• Links to City's job listings and online application form
• Directs subscribers to City's Facebook and Twitter . 

• Connects to City and County services
• Easy online access to 311
• Provides access to submit service requests
• Portal to register for mobile applications and Twitter feeds.

• Alerts and notifications about service disruptions
• Emergency information 
• News releases
• Public meeting information