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​Happy Holid​ays from​ Mayor Jennifer Roberts!​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​ Read message

Below is a list of city services affected by the Christmas and New Year holiday, along with tips to make your holiday season safe and worry-free. ​All city and county offices are closed Jan. 1, 2016. 

Holiday service updates
​​Curb it! after the holidays

Solid Waste Services'​​​ normal collection for trash and recycling resumed on Monday, Dec. 28.

  • Extra bagged garbage and recycling outside of bins/carts will be collected Dec. 28 – Jan. 8. Please cut cardboard into pieces no larger than 3’X3’.
  • Place natural trees curbside for pickup.
  • Schedule artificial trees for bulky waste pick up by calling CharMeck 311 or via the MyCharlotte mobile app.
  • Please recycle all gift wrapping and cardboard boxes. Packing peanuts, plastic, shredded paper and foil wrapping paper cannot be recycled.
​​In an effort to protect the environment and be good stewards of tax dollars, recycling calendars will no longer be mailed after the 2016 calendar mailing, which will be included in the December water bill mailing. Calendars will be mailed by request only. Requests can be made by email to or by calling 704-336-6684. 

After Dec. 31, the Curbit! app will be discontinued. Customers can view their garbage, recycling and yard waste collection day as well as schedule bulky waste collection from the MyCharlotte mobile app, or by calling CharMeck 311 (704-336-7600).
CharMeck 311
CharMeck 311 will be closed Friday, Jan. 1, 2016.
CharMeck 311's normal hours are Monday through Friday, 7 a.m. to 7 p.m. ​
Outside of regular business hours, callers can report water, sewer, storm water and animal emergencies via an automated service that dispatches assistances. You can also make many service requests online 24/7.
Please call 911 for any emergencies.
​​​Public transportation

Charlotte Area Transit System (CATS) bus and light rail will operate on a modified schedule on the following days in observance of the holiday season:

Friday, Jan. 1
Sunday schedule

Thursday, Dec. 24 to Monday, Jan. 4: There will be no Gold Rush service.
On the following dates, CATS will offer extended service:
Wednesday, Dec. 30: LYNX Blue Line will operate additional service before and after the Belk Bowl.
Thursday, Dec.31: Buses and trains will operate according to their weekday service. LYNX Blue Line will operate additional service in support of CLT New Year's Eve activities.
The Customer Service call cente​r and the Charlotte Transportation Center pass sales offices​​​ will be closed New Year's Day (Jan. 1).
When riding transit, be sure to remember to following tips: 
  • Always be on the lookout while traveling. Remember, if you see something, say something.​
  • Safety starts with you. There are several distractions during the holidays. Remember to always stay alert.
  • ​​​​​​​​​Remember to keep your valuables out of plain sight in your vehicles while shopping this holiday season.
Holiday safety
​​Air travel​

Charlotte Douglas International Airport expects an extremely busy travel season over the Christmas holiday. Make your travel experience a pleasant one by following these tips. 

  • ​Give yourself plenty of time. Passengers are advised to arrive early for their flights.
  • Before leaving for the airport, check with your airline for updated flight information
  • Drivers are encouraged to use the hourly deck for picking up and dropping off passengers. It’s FREE for the first hour and within walking distance of the terminal.
  • Parking will be in high demand. Be sure to check CLT Airport’s real-time parking map. Also, call 704-359-5555 to hear the latest parking conditions. 
  • When traveling to the airport, consider alternative travel options such as carpooling, catching a ride to the terminal, riding the CATS Sprinter bus or Airport Connector or taxi.
​Pet safety
Follow these tips to keep your pets safe, healthy and happy throughout the holiday season: 
  • ​​In case your pet becomes overwhelmed by holiday guests, be sure to create a quiet area so they can get away from it all
  • Keep the fireplace barricaded during the colder days. Make sure your pet does not get close to a lit fireplace as they may be burned by flying sparks or ashes.
  • Make sure your pet does not steal food from the table while the family is eating. If they refuse to stay away from the table, place them in a crate or another room until the food is put away.
  • If you’re traveling with your pet, keep them in a well-ventilated crate or carrier. Make sure it’s big enough for your pet to stand, sit, lie down and turn around in.
  • Always be sure that your pet is wearing an ID tag on their collar. Also consider having your pet microchipped. A microchip is the best form of identification as it’s permanent and increases the chances of getting your pet back safe.
Safe driving tips
Charlotte winter weather is mostly freezing rain and ice, and occasionally snow. No matter what hits our area, there are things you can do to make your travels safer: 

Clear it: Scrape windows and brush off snow even from the roof.  

Brake it: Slow down and brake early.  It takes much longer to stop on ice and snow.

Jerks crash: Sudden action like jerking the steering wheel, slamming the pedal to the metal can cause you to spin out and crash.

Slide to the side: This can happen any time on ice or even wet pavement.  Turn your steering wheel into the slide.

Pack a stack: Your safety kit should include warm gloves, flashlights, blankets, shovel, snow brush, window scraper and a bag of sand (traction aid in case you get stuck).

More seasonal tips
​Prevent grease blockages in your pipes
Fats (butter), oils (olive, corn, canola, vegetable) and grease can clog pipes and create a disgusting mess at home and in your neighborhood. A slow draining sink may be a sign of a clogged pipe. If your pipes are clogged, be sure to:
  • ​​Wipe all frying pans with a paper towel to remove oil before washing (make sure to throw paper towel away)
  • Pour leftover cooking grease and oils in a jar and wait until solid to throw away
​Cleaning up sewer overflows caused by fats, oils and grease accumulations costs thousands of dollars and may harm the environment. For more tips on how to have a grease free holiday, visit​.
Keep storm drains clear
Charlotte has more than 100,000 storm drain inlets that residents can help maintain in just three easy steps: 
  1. Check the storm drain periodically for leaves or other debris 
  2. Clear the debris if you can safely remove and dispose of it properly
  3. Call 311 to report significant blockages or if the storm drain is on a busy street. ​

You can also make a report online.

Electrical Safety

As you decorate this holiday season, keep these electrical safety tips in mind from E&PM safety manager Jim Emmons:

  • Check all lights for broken or cracked sockets.  Look for frayed or bare wires, loose connections or damaged plugs.  Throw away damaged light sets.  Buy lights that have been tested by Underwriters Laboratories (UL). 
  • Don’t overload electrical circuits or outlets.  Don’t run electrical cords under rugs or carpets. 
  • Keep children away from wires and light strings. 
  • Before you leave the house or retire for the night, turn off the tree lights and other decorations. 
  • When buying live trees, pick a fresh one and keep it in water as dry trees become a fire hazard.  Keep all trees, wreaths and holly away from sources of heat. ​