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Public Service and Communications

The first contact for citizens calling the Charlotte Department of Transportation is with the Public Service and Communications Division. The division is made up of 12 employees working in four sections - Customer Service, Field Services, Special Programs and Communications and Graphics. The mission of the division is to ensure efficient mobility, a safe road environment and quality of life by educating to shape driver behavior, providing safety treatments and working collaboratively with others.

The division is responsible for a number of programs and services:






 Public Service & Communications Division Manager

Doreen Szymanski      704-336-7527 ​

Customer Service
The Customer Service Section is responsible for initially handling citizen inquiries, logging and tracking the inquiries and assisting in their resolution. If necessary, the Customer Service Section will assign the inquiry to a field investigator in the Field Service Section or to a traffic engineer. The Customer Service Section is also responsible for citizen reception.

Customer Service Manager
Tamara Blue   704-336-3894
Customer Service Representative
Billie Moore    704-336-4097
Customer Service Representative
Jennifer Keyes     704-336-3891


Photo of road hump sign

Field Services 
The Field Services Section is responsible for making field investigations of citizen inquiries, coordinating citizen petition processes, coordinating engineering reviews and developing work orders to resolve inquiries. The section also administers the street lighting program.

Field Services Manager 
Chip Gallup      704-336-3922

Field Investigators - By Territory
Click here for a map of Field Investigator Territories.

Streetlight Coordinator
Ralph Truitt    704-336-6709

Photo of streetlights in a neighborhood

Special Programs 
The Special Programs Section is responsible for the day-to-day operations of the Park It! program. Responsibilities include contract administration, budgeting and customer service.

Special Programs Manager
Clement Gibson      704-336-4905

Communications & Graphics 

  • Executes and manages the department's day-to-day communication and marketing plan.
  • Develops a positive image of the department and each of its divisions, sections and programs with City Council, the public and business community.
  • Coordinates and promotes public involvement for departmental programs.
  • Prepares news releases for distribution to representatives of the media.
  • Designs brochures and other informative material for distribution to the public.
  • Provides day-to-day support to the department's website.
  • Provides illustrative art, technical drawings, two and three dimensional displays, printed material, photographic and video and film services.

Public Relations Manager
Linda Durrett 704-336-3902

Community Engagement Manager
Judy Dellert-O'Keef​   704-432-0105 

Webmaster/Management Analyst
Pam Smith 704-336-3870