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About Charlotte Water
 

 

With more than 954,644 customers, Charlotte Water (formerly Charlotte-Mecklenburg Utility Department or CMUD) is the largest water service utility in the Carolinas. 

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CHARLOTTE WATER FACTS AND FIGURES
(Facts and figures current until June 30, 2017.)  The largest public water and wastewater utility in The Carolinas, Charlotte Water proudly serves more than 954,644 customers in the City of Charlotte and greater Mecklenburg County -- including the towns of Matthews, Mint Hill, Pineville, Huntersville, Davidson, and Cornelius.

WATER OPERATIONS
Water Treatment Capacity = 242 million gallons per day (mgd)

Number of Treatment Plants = 3
          Franklin                  181 mgd capacity 
          Vest                         36 mgd capacity 
          Lee S. Dukes           25 mgd capacity

FY16 Average Daily Pumped = 111.61 mgd
FY16 Highest Daily Pumped = 146.37 mgd
All-time Highest Pumped = 169.229 mgd (record set August 20, 2007)

Active Water Service Connections = 279,609
Water Mains = 4,269 miles


WASTEWATER OPERATIONS
Wastewater Treatment Capacity = 123 mgd
Number of Treatment Plants = 5 
          Sugar Creek                    20 mgd capacity 
          Irwin Creek                     15 mgd capacity 
          McAlpine Creek                64 mgd capacity 
          Mallard Creek                  12 mgd capacity 
          McDowell Creek               12 mgd capacity

Average Daily Treatment = 88 mgd

Active Wastewater Service Connections = 246,299
Wastewater Mains = 4,244 miles
Lift Stations = 80


OUR SERVICES 

Charlotte Water employs a workforce totaling about 846. We work both day and night to deliver water and wastewater services.

CLTWater employees are trained in many different disciplines such as chemistry, biology, civil engineering, physics, public health, and the operation and maintenance of the many types of infrastructure you rely on daily for our services.

BUDGET
Providing both high-quality drinking water and wastewater services, CLTWater has an annual operating budget of $290 million. Of this total, $106+ million is applied directly toward capital improvement construction projects (new pipes, plants and other infrastructure) and debt service to finance these significant projects over a long-term payback period.
Tax dollars do not pay for our operation. Our operating budget is funded strictly from your water and sewer bill payment, and our capital improvements are paid for mostly through the sale of bonds. Please take a look at our Rates and Fees and see how we charge for water and sewer services.