Email options:General Comment Form, Ask a Billing Question, or Update Phone Number on Account. Email responses may take longer than two business days - they are received by CharMeck 311 and forwarded to the appropriate group. Call 311 or 704-336-7600 if you need immediate attention, to start new account, or if you have questions about your bill. Rate our customer service or submit a compliment. Call 311 if a current issue needs to be resolved. Construction Project, Engineering, New Construction, or Map Questions Backflow and Irrigation Documents and hydrant rental questions.
Report a Wastewater Odor- Regarding wastewater plants or pipes. If you have an odor concern regarding drinking water, call 311 or 704-336-7600 immediately. Learn more about ongoing odor control.Contact webmaster about page error or website question.Click here to find information about each division within Charlotte Water.