General Comment Form, Ask a Billing Question, or Update Phone Number on Account.
Email responses may take longer than two business days - they are received by CharMeck 311 and forwarded to the appropriate group. Call 311 or 704-336-7600 if you need immediate attention, to start new account, or if you have questions about your bill.
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Call 311 if a current issue needs to be resolved.
Help By Topic
- Start / Stop Drinking Water and/or Sewer Service - 311 or 704-336-7600
- Maps showing drinking water or sewer pipe (asbuilts) - Call 704-399-2221 or click here to email. Confidentiality agreement must be filled out before receiving maps.
- Construction Project - Call 704-399-2221 or click here to email.
- New Connection or tap (call 311 if you want to start / stop service at a location, email applying for service)
- Backflow and Irrigation Documents and hydrant rental questions. Email or call 311 or 704-336-7600 during business hours.
- Hydrant rental and tanker truck permit questions. Email or or call 311 or 704-336-7600 during business hours.
- Report a Wastewater Odor- Regarding wastewater plants or pipes. If you have an odor concern regarding drinking water, call 311 or 704-336-7600 immediately.
- Contact webmaster about page error or website question.