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services by phoneBe Grease FREE

  • Request Water to be Turned On or Off
  • Change Addresses
  • Ask a Billing Question
  • Check Current Balance
  • Report a Water Leak or Sewer Spill
online services

Email options:

General Comment Form, Ask a Billing Question, or Update Phone Number on Account.
Email responses may take longer than two business days - they are received by CharMeck 311 and forwarded to the appropriate group. Call 311 or 704-336-7600 if you need immediate attention, to start new account, or if you have questions about your bill.

Rate our customer service or submit a compliment
Call 311 if a current issue needs to be resolved.   

Help By Topic

  • Start / Stop Drinking Water and/or Sewer Service - 311 or 704-336-7600
  • Maps showing drinking water or sewer pipe (asbuilts) - Call 704-399-2221 or click here to email. Confidentiality agreement must be filled out before receiving maps.
  • Construction Project - Call 704-399-2221 or click here to email.
  • New Connection or tap (call 311 if you want to start / stop service at a location, email applying for service)
  • Backflow and Irrigation Documents and hydrant rental questions Email or call 311 or 704-336-7600 during business hours.
  • Hydrant rental and tanker truck permit questions. Email or or call 311 or 704-336-7600 during business hours.
  • Report a Wastewater Odor- Regarding wastewater plants or pipes. If you have an odor concern regarding drinking water, call 311 or 704-336-7600 immediately
  • Contact webmaster about page error or website question.