• Request Water Service On or Off 
• Change Addresses
• Report a Water Leak 
• Ask a Billing Question
• Check Current Balance
• Report a Sewer Spill

Online Services:

• Pay bill through Online Portal (this website), Online Banking (via bank website), Bank Draft, Credit Card (Western Union Speed Pay), cash at an authorized payment location, or by check via mail or drop off locations (video)  
• Email Us
• Learn about water conservation and plumbing tips
• Schedule a tour 

Learn about: 

• Letter from American Water Resources.
• Protecting My Plumbing.
• Utilities Budget and Rates.
• Customer Service Improvements.
• Water Quality Topics (Fluoride, Coal Ash, etc.)

  How to get water turned on in my name:
  
  Call 311 or 704.336.7600 and ask for water move in, out, or an account transfer. Provide your Social Security Number. This is required to ensure account security. Note: A $32.00 service charge will apply to water 'turn on' requests. MORE.
  
  

Other Links  

• Frequently Asked Questions
• Storm Water (flooding) Billing & Information
  
  
• Irrigation Information (sprinkler system) and Backflow Prevention Devices
• Consumer Warning - Beware of Products Claiming to Reduce Water Bill, Free Water Quality Testing 
• Call Before You Dig (spray paint markings to locate utilities)
• Restaurant Grease Inspections

Links to other utilities in Mecklenburg County; 

• Electricity (Duke Energy)
• Natural gas (Piedmont Natural Gas)
• Garbage / recycling in Charlotte (Solid Waste Services)
  
  

 

How do I get water turned on in my name?
Call 311 or 704-336-7600 and ask for water move in, out, or an account transfer. Note: A $32.00 service charge will apply to water 'turn on' requests. MORE.

• New Services (to install a new water meter and/or sewer tap)
• Call Before You Dig (spray paint markings to locate utilities)
• Building and Plumbing Code Information - Mecklenburg County, North Carolina Fire Marshal and Building Inspector's Association.
• Irrigation Information and Backflow Prevention Devices 
• Commercial Use of a Fire Hydrant  
• Storm Water Billing Information and Change of Ownership Form  
  
• Restaurant Grease Inspections

Consumer Warning - Beware of Products Claiming to Reduce Water Bill, Free Water Quality Testing