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Operating Efficiently
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In an effort to maintain lower costs for customers, Utilities has increased its efficiencies in areas like energy management and reduced staffing levels. Utilities has fewer positions today than in 2001.
  
The rate increase will put crews back into the field to address water leak backlogs and other maintenance items. Currently, there are 13 pipe repair crews, down from 31. The rate increase will restore 8 additional crews. This would help reduce the service backlog by adding capacity to fix about 16 additional leaks each day on average.
- Since Fiscal Year 2001, water and sewer accounts have increased 30%
- Since Fiscal Year 2009, water and sewer line repair crews have been reduced by 58%
- Proposed Fiscal Year 2012 budget would increase number of water and sewer line repair crews from 13 to 21
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