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Installation and Development Services
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Attention: Installation and Development Services (formerly known as New Services and Donated Projects)
 photo of house under construction
moved to
600 East Trade Street (basement level)
on August 15th. To access customer parking lot, turn onto South Alexander Street from Trade Street or East 4th Street. or park at CMGC parking deck.

Map of new location
IDS is open 8 a.m. until 5 p.m. Monday through Friday.


New Plan Review and Inspection Fees as of July 1, 2016

Effective July 1, 2016, Charlotte Water will begin implementing fees for backflow prevention reviews, backflow prevention inspections, subdivision project initiation, subdivision plan reviews, and subdivision inspections. The City of Charlotte adopted a fully allocated cost recovery rate of 100% for regulatory user fees.  These fees recoup the costs associated with providing special regulatory services, including plan review fees. Charlotte Water will start collecting fees, in phased approach, beginning July 1, 2016 (Fiscal Year 2017). The schedule for the collection process is as follows:

    • Fiscal Year 2017 – 50% cost recovery
    • Fiscal Year 2018 – 75% cost recovery
    • Fiscal Year 2019 – 100% cost recovery


The proposed fees for FY 2017 (July 1, 2016 – June 30, 2017) can be found in the following exhibit:

Regulatory FeeMetricCost
Backflow Review

Occurrences - costs associated with plan review $109
Backflow Inspection

Occurrences - costs associated with site inspection $70
Subdivision Project Initiation

Occurrences - project initiation costs

Subdivision Plan Review

W/S linear feet – costs associated with plan review $0.36
Subdivision Inspection

W/S linear feet – costs associated with site inspection $1.62

Both subdivision and backflow fees are collected at:

Installation and Development Team
600 East Trade Street (basement level)

Any revisions to payment locations will be communicated through a communications release and posted on the Charlotte Water webpage. If you have a question about the fees, please click here to email.


The Process

The Installation and Development Services (IDS) Team processes projects such as residential subdivisions and business parks that are financed by private funding sources. The developer hires a professional engineer to design the water distribution and sanitary sewer systems.

This Team reviews and approves the plans and all other required documents provided by the developer, Professional Engineer or Registered Land Surveyor necessary to execute construction contracts (i.e. right-of-way agreements and maps, planning department maps, N.C. Department of Transportation encroachment maps, etc.).

The developer hires an approved North Carolina Licensed Utility Contractor to perform the construction of the water distribution and sanitary sewer systems. Inspectors on the Team witness construction and perform all necessary testing and authorize Charlotte Water takeover of the project for ownership and maintenance once all required field work and paper work have been approved (i.e. as-built drawings sealed by a Registered Land Surveyor, recorded subdivision plats, and any necessary right-of-way agreements). The water distribution and sanitary sewer systems then become the property of Charlotte Water and customers may begin utilizing the new services.

IDS will also issue contracts for construction and permit all projects eligible under self-permitting regulations by the North Carolina Department of Environment and Natural Resources.
Inspectors will continue to monitor and inspect the project after construction begins. 
Effective July 1, 2016, Charlotte Water will no longer offer the Alternate Installation Program as a solution for conflicts with New Services' first come-first serve scheduling policy.


If you are applying for a new service for anything other than; a ¾-inch domestic meter, line an irrigation meter or a 1-inch for a pool, please check the following website for more important backflow information.

For more information click here to email us.

Other Important Links