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Operating and Support Divisions Overview

Charlotte Water (formerly Charlotte-Mecklenburg Utility Department [CMUD]) employs roughly a staff of 720 in six major operating divisions or in smaller supporting divisions. Each team works to ensure water is delivered to your home without interruption and that wastewater is collected, treated and safely discharged back into streams and creeks.

Divisions are involved with all steps -- from constructing pipelines to approving new connections -- to make sure that more than 774,000 customers have safe, clean water.

Call 311 (704-336-7600) for customer service, billing questions, or immediate water / sewer needs.

  • Water Supply and Treatment - provides for treatment of an annual daily average of 101 million gallons of drinking water from three plants; also includes backflow prevention program.

  • Environmental Management (including Wastewater Treatment)- provides for the high-level treatment of more than 81 million gallons of wastewater per day at five plants; also includes industrial sewage pre-treatment monitoring and oil & grease prevention programs.

  • Field Operations  - maintains more than 8,000 miles of water and wastewater pipes and more than 250,000 service connections.  Contact: 311 or 704-336-7600 for water and wastewater emergencies. 

  • Customer Service - provides billing and drinking water / wastewater assistance to customers.  Contact 311 or 704-336-7600 for more information.  They also help customers that need a water meter and/or sewer tap installed.  

  • Laboratory Services - employs a team of Water Quality Technicians, Laboratory Analysts and other Professional Staff offering numerous options for the sampling, analysis and reporting of drinking water, groundwater, surface water and wastewater for a wide variety of inorganic, organic, chemical and microbiological constituents to satisfy all environmental data, programs and regulatory compliance needs.

  • Engineering - provides planning, design and contract administration of water and sewer projects to ensure system infrastructure and capacity; also administers new requests for water meters and sewer taps to be installed (Call 311 if you want water service in your name or 'move in / move out' service).

  • Administration - coordinates leadership with management team and operating divisions to handle the day-to-day business functions of Utilities.

Click below for related City and County services:

  • Storm Water Services  - maintains the storm drain system, which is separate from the Charlotte - Mecklenburg Utilities wastewater system.