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American Water Resources Letter
American Water Resources (AWR) is among several national vendors that that sell private plumbing warranties. They recently mailed a letter to residents in Mecklenburg County soliciting their services. This warranty program is NOT endorsed by the Charlotte-Mecklenburg Utility Department (CMUD), and is in no way affiliated with or endorsed by the City of Charlotte. It is entirely the customer's choice whether to participate in this private plumbing warranty service.

CMUD has been investigating whether to pursue a potential partnership with a selected third-party vendor to offer optional private water and sewer line warranties for residential customers. Repairs to private plumbing lines can be costly and are the responsibility of the customer. Similar services are already available from Duke Energy and Piedmont Natural Gas for gas and power lines, and other cities partner with various third-party firms to provide warranty coverage to customers on an optional basis for outdoor water and sewer service lines.

CMUD solicited and received company proposals over the summer of 2011 and made a presentation to City Council at the dinner meeting on 10/10/11 describing the program concepts and the benefits it could offer customers as well as the City. AWR is one of the three firms presented to City Council as a finalist, along with HomeServe USA and Utility Service Partners, Inc. Based on feedback from Charlotte City Council in October, CMUD continues evaluating the proposals, will determine a recommended course of future action and return to City Council at a later date.

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