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Clean Water for a Healthy Community
 
Online Services
Pay Bill using Online Portal (Paperless Billing)
Pay Bill with Online Banking (Paperless Billing)
Start Automatic Bank Draft
Use Credit Card (Western Union)
Find Drop Off Locations
Contact Us
Services by Phone.
Dial 311 or 704-336-7600 to:
  Request Water to be Turned On or Off
  Change Addresses
  Ask a Billing Question
  Check Current Balance
  Report a Water Leak or Sewer Spill

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residential customers

  Questions About:

       Billing Cycle Alignment and Payment Due
                    Date

       Billing and Payment
       Budget, Rates and Fees

       Letter I received from American 
       Water Resources or Homeserve 
       Installing Water Meter, Sewer Tap
       Water Leak under public street
       Water Quality or Pressure
       Sewer Back-Up or Overflow
  
  Tips:
       5 Ways to Save
       Outdoor Watering Tips
       Indoor Watering Tips

  Protecting My Plumbing:
       Finding and Fixing Water Leaks
       What Can Go Down a Disposal?
       How to Read a Meter
       Calling Before Digging in Yard


Learn About

       City-County Water Services (drinking water,        sanitary sewer, storm water illustration) 
       Storm Water Services (flooding)

brochure


commercial customers

       New Connections
       Budget, Rates and Fees 

       Industrial Pretreatment
       Restaurant Grease Inspection

       Smart Irrigation Program
       Backflow Prevention
       Plumbing Co​de Information​


contractor

       Design Manual and Standards
       Contractor and Vendor 
       Opportunities

developer
       New Connections
       Donated or Developer Projects
       Permitting Process



Water Quality
 2013 Water Quality Report 

The EPA awarded Charlotte Water (formerly Charlotte-Mecklenburg Utility Department or CMUD) with the 
Safe Drinking Water Act Excellence Award. Click here to see all awards.



Important information concerning your water bill and payment due date.
 

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