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Frequently Asked Questions

Passenger Pick-up/Drop-off
Passengers can be picked up and dropped off along the curbside; however, vehicles cannot be left unattended.

Curbside parking is not allowed and unattended vehicles may be towed; this includes all lanes on the ticketing and baggage claim levels.

This policy also applies to those passengers checking in luggage at curbside.

Visitors picking up family or friends are encouraged to park in the Hourly Deck or utilize the free Cell Phone Waiting Lot.

In the Cell Phone Waiting Lot, just wait in your vehicle and ask your passenger to contact you when they claim their luggage, then drive to either level of the terminal to pick them up.

Parking in the Hourly Parking Deck is free for the first 30 minutes and a good option for those picking up passengers inside the terminal.
Lost and Found
Depending on where items were lost at CLT, they can be turned into different agencies. If you know the exact location of where the items were misplaced, please contact the corresponding agency directly.

If in doubt, please contact each agency individually:
When reporting a lost item to CLT Airport's Lost and Found you can e-mail: lostandfound@cltairport.com or call 704-359-8765. Be sure to include:
  • Your contact information (name, phone number and e-mail address)
  • Date and location the item was lost or last seen
  • Description of the item (if it is a cell phone, please leave the number of the cell phone, the carrier and brand of the phone)

The office is staffed from 8 a.m. – 4 p.m. daily. If your item has been located, the administrator will contact you to arrange pick up. You will not be contacted if the item was not turned in.

Property that remains unclaimed for 90 days will become the property of the City of Charlotte.
USO of North Carolina, CLT Center
The USO of NC, Charlotte Douglas International Airport Center is located on the upper level of the Atrium at CLT. Whether traveling to a deployed location or coming home, military ID-card holders are always welcome. The center offers comfortable chairs, books, magazines, television and refreshments. Internet and phones are provided free of charge to help service members connect with loved ones while away from home.

Hours of Operation: Monday – Sunday: 6 a.m. – 10 p.m.
All security checkpoints at CLT are operated by the federal Transportation Security Administration (TSA).

Security Checkpoint Hours

A checkpoint: 4:15 a.m. – 8:15 p.m.
B checkpoint: 4:15 a.m. – 8:15 p.m.
C checkpoint: 4:15 am. – 10:45 p.m.
D checkpoint: 5:15 a.m. – 9:15 p.m.
E checkpoint: 6:45 a.m. – 10:45 p.m.

Before leaving home, passengers should be aware of the security regulations mandated by the TSA. For specific security-related information, questions or updates, including a list of prohibited items, visit tsa.gov.

Passengers are not allowed beyond security checkpoints once all the checkpoints are closed. If you are meeting a child requiring assistance at the gate, you must contact your airline in advance to make arrangements.
Paying to Park

Save time by using credit card only or prepaid only lanes to exit parking lots. Prepaying tickets will reduce time exiting parking lots.

Take advantage of prepaid lanes by keeping the parking ticket received while entering the lot with you. Do not leave it in your vehicle. Upon returning to CLT, pay the ticket at a yellow Pay&Go machine before entering your vehicle. Insert the validated ticket at any exit lane machine.

Pay&Go Station locations: Two are housed outside the terminal in the shuttle bus lane at the Baggage Claim level and four more are located at the Daily Decks' shuttle bus stop.

If you've misplaced your parking ticket, drive to the toll plaza where a cashier will assist you.

Parking Shuttles
  • Operate 24 hours-a-day, seven days-a-week
  • Long Term shuttle buses run every 12 – 15 minutes
  • Daily and Daily North shuttle buses run every 8 – 10 minutes
  • When leaving the terminal, shuttle busses can be found outside Baggage Claim between Zones A and B as well as Zones C and D (beyond the courtesy vehicle lane)
  • Contact a Courtesy Officer for assistance in locating a shuttle bus.