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GOALSCUSTOMERSERVICEFOCUSProvidesax10ehigh-qualitytransportationservicestoallcustomersandsupportouremployeesinthatendeavorx4SYSTEMDEVELOPMENTExpandandenhancepublictransportationservicestoretaincurrentcustomersandattractnewonesbyprovidingservicesthatmeetcustomerandcommunityneedswhilesupportingtransit-orientedandpedestrian-x10riendlylandusepatternsx4FISCALRESPONSIBILITYEnsurecost-ex10x10ectiveex10fcientandresponsibleuseox10resourcesandaggressivelypursuex10undingpartnershipstosupplementlocalresourcesx4COMMUNITYBENEFITSProvidesocialeconomicandenvironmentalbeneftstothecommunitythroughsystemoperationsandimprovementsandpromotecommunityawarenessox10thesecontributionsx4PREPAREFORTHEFUTUREPursueprocessimprovementsbusinesspracticesandtechnologiesthatwillsupportcost-ex10x10ectiveandcustomer-x10riendlyservicedeliveryinthex10uturex4INVESTINEMPLOYEESProvidetrainingandcareerdevelopmentsupportthatenhancesemployeesx19abilitytoperx10ormtheirjobsandbepreparedx10orpromotionalopportunitiesx4MISSIONVISIONToimprovethequalityox10lix10ex10oreveryoneinthegreaterCharlotteregionbyprovidingoutstandingcommunity-widepublictransportationserviceswhileproactivelycontributingtox10ocusedgrowthandsustainableregionaldevelopmentx4Asteadilyincreasingshareox10transitcompetitivetravelmarketsintheCharlotteregionchoosetousepublictransportationonaregularbasisx4Thecitizensox10theregionvaluepublictransportationasanimportantpublicservicewhichbeneftsthecommunityasawholebyconsistentlyprovidingexemplaryservicethatmeetsdiverseindividualneedsx4Publictransportationemployeesareseenandseethemselvesascommittedcompetentandmotivatedprox10essionalsox10theregionx19spremierpublicservicex4CATSisrecognizedbothlocallyandnationallyx10oritscontributiontoex10x10ectiveandinnovativeregionalgrowththatiscommunityx10ocusedandsustainablex4