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TechnologyCATScustomersarebecomingmoretechsavvyanddesiringmoreandmoreinformationattheirfingertipsthroughdifferenttechnologies.BuildingonthisfoundationCATSmadeseveralcustomer-focusedenhancementsmakingiteasierandmoreconvenienttoride.AtthebeginningofFY2011CATSlaunchedanewlydesignedandimprovedwebsitewithbetternavigationquickeraccesstofrequentlyaccessedinformationandlanguagetranslation.AstheCharlotteregionx19spopulationcontinuestogrowandbecomemorediverseCATSisconnectingwithanincreasinglydiverseridershipcommunitythroughtheuseofanewfreelanguagetranslationtoolprovidedviaGoogleLanguage.Over40differentlanguagesaresupportedwiththisenhancementincludingtheeightmostspokenlanguagesintheCharlotteareaFrenchGermanHindiKoreanPortugueseRussianSpanishandVietnamese.Accordingtotherecentlyreleased2010U.S.CensusBureaunumbersMecklenburgCountyx19spopulationincreased32.2percentsince2000to919600.Morethan111900citizensareHispanicand42350areofAsiandescent.Over80500citizensinMecklenburgCountyidentifythemselvesasx1csomeotherracex1dorx1ctwoormoreraces.x1dCATSnoticedtheexpandingdiversityofourridersinthe2010CustomerSatisfactionSurveyandintroducedthetranslationtooltomakecommutingeveneasierformorepassengers.BuildingonthepopularityoftheLYNXBlueLinemobileappCATSintroducedafreex1cRideCATSx1dmobileappthisyeartomakeridingpublictransiteveneasier.ThenewappestimatesthenextfourarrivaltimesandthenextthreearrivaltimesatanytransitstopforanyCATSbusrouteorLYNXtrain.x1cRideCATSx1disavailableonmanysmartphoneplatformsincludingiPhoneDroidBlackberryandanyweb-enabledphone.x1cRideCATSx1dmobileappallowscustomerstoSavetheirmostfrequentedstopsandroutesforquickaccesstogetthenextbustraintripViewanentirerouteandstopsonaGooglemapViewacompletestoplistingwithanoptiontodisplayitonaGooglemapPlanatripthroughGoogleTransitViewcontentinSpanishandEnglishSendfeedbacktoCATSCustomerService10