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GoalsCustomerServiceFocusProvidesafehigh-qualitytransportationservicestoallcustomersandsupportouremployeesinthatendeavor.SystemDevelopmentExpandandenhancepublictransportationservicestoretaincurrentcustomersandattractnewonesbyprovidingservicesthatmeetcustomerandcommunityneedswhilesupportingtransit-orientedandpedestrian-friendlylandusepatterns.FiscalResponsibilityEnsurecost-effectiveefficientandresponsibleuseofresourcesandaggressivelypursuefundingpartnershipstosupplementlocalresources.CommunityBenefitsProvidesocialeconomicandenvironmentalbenefitstothecommunitythroughsystemoperationsandimprovementsandpromotecommunityawarenessofthesecontributions.PreparefortheFuturePursueprocessimprovementsbusinesspracticesandtechnologiesthatwillsupportcost-effectiveandcustomer-friendlyservicedeliveryinthefuture.InvestinEmployeesProvidetrainingandcareerdevelopmentsupportthatenhancesemployeesabilitytoperformtheirjobsandbepreparedforpromotionalopportunities.MissionToimprovethequalityoflifeforeveryoneinthegreaterCharlotteregionbyprovidingoutstandingcommunity-widepublictransportationserviceswhileproactivelycontributingtofocusedgrowthandsustainableregionaldevelopment.VisionAsteadilyincreasingshareoftransitcompetitivetravelmarketsintheCharlotteregionchoosetousepublictransportationonaregularbasis.Thecitizensoftheregionvaluepublictransportationasanimportantpublicservicewhichbenefitsthecommunityasawholebyconsistentlyprovidingexemplaryservicethatmeetsdiverseindividualneeds.Publictransportationemployeesareseenandseethemselvesascommittedcompetentandmotivatedprofessionalsoftheregionspremierpublicservice.CATSisrecognizedbothlocallyandnationallyforitscontributiontoeffectiveandinnovativeregionalgrowththatiscommunityfocusedandsustainable.