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Ihavealwaysbelievedinthepowerofasharedvision.Ofcourseachievingthatvisionrequiresaresoundingcommitmenttoteamworkandadaptability.ThisyearinparticularCATShasdemonstratedwhatwecanaccomplishwhenweconnectwiththeneedsofthecommunitiesweservetosolvethechallengesweallface.Thesluggisheconomycontinuedtoaffectourabilitytoaddnewservicesatthepaceinpreviousyearsandadvancetherapidtransitplanapprovedin2006.Howeverthroughcreativepublic-privatepartnershipsnewrevenuesourcesandvalueengineeringtheLYNXBlueLineExtensionwewereabletoprovidesomeserviceenhancementsmaintainourcoreservicesandadvancetherapidtransitplan.Tothecommunityx19sdelighttheGoldRushservicewasenhancedthisyearthroughanexpansionofthepublic-privatepartnershipwithCharlotteCenterCityPartnerstoencompassJohnsonC.SmithUniversityCentralPiedmontCommunityCollegeandPresbyterianHospital.RidershipontheGoldRushhasincreasedsinceexpandingthisservicedemonstratingthecommunitiesx19desireforpublictransit.Ridershipoverallreboundedby2.2percentfromthepreviousyearwithneighborhoodandmainlineroutesexperiencingthelargestincreaseswhileserviceslinkedtouptownemploymentlikeExpressroutesandtheLYNXserviceremainedflat.Wewereabletoincreaseridershipfortheyearwithanexcellenton-timeperformanceacrossallservices87percentforbusand99percentforrail.WewerealsorecognizedbytheNorthCarolinaDepartmentofTransportationasthesafestbusandpara-transitsysteminthestate.InJanuaryafterpublicinputandvalue-engineeringsessionswepresentedamoreeconomicallyfitcostestimatefortheLYNXBlueLineExtensionreducingtheprojectby200million.Theadjustmentstotheprojectwhichincludestheshorteningofthelinebyapproximately1.2milesstillmaintainstheconnectionoftheUNCCharlotteCampustocentercityCharlotte.StaffworkedwiththeRedLineTaskForceCommitteeandconsultantstoadvancetheRedLineanddevelopanewframeworkforfundingthedesignconstructionandoperationofthelinewhichwillbepresentedinthefallof2011.AfternearlyadecadeofabsenceCATSstartedacceptingadvertisementsontheexteriorofCATSvehiclesinanefforttooffsetoperatingexpenses.Thisnewprogramprovidesa5millionrevenueguaranteethrough2016withoptionstoexpandrevenuevenuesinthefuture.Wehavebeenpleasedwithoursuccessesbutweareextremelyproudtohearhowourcustomersthinkwex19redoing.AfterconductingthefirstbusandrailpassengersatisfactionsurveyinthreeyearscustomersgaveCATShighmarksonthequalityofservicevaluetothecommunitymanagementofthetransitsystemandplanningforthefuture.IsitachallengingtimeforallofusWithoutadoubt.Butaswex19veseenthroughouttheyearchallengesbreedopportunitieswhenweallworktogethertosolvethem.Byconnectingwithourcommunitiesandeachotherwewillcontinuetodeliveroneofthesafestcleanestmostreliabletransitsystemsinthecountry.2CarolynFlowersCharlotteAreaTransitSystemChiefExecutiveOfficer