Transit Planning
The Charlotte Area Transit System (CATS) firmly believes that how CATS treats people - whether employees or the general public whom we assist with transportation needs - is a reflection of how CATS accepts its responsibility to provide an essential service designed to enhance the quality of life for Charlotte area residents and visitors.

It is the policy of CATS to fully comply with Title VI of the Civil Rights Act of 1964 as amended, which requires that no person shall, on the grounds of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be otherwise subjected to discrimination in any program or activity which is federally funded.  Prohibited practices include, but are not limited to:

  • Denying a person any service or benefit because of race, color, or national origin.
  • Providing a different service or benefit, or providing services or benefits in a different manner.
  • Locating facilities in any way that would limit or impede access to a federally funded service or benefit.
The Environmental Justice component of Title VI guarantees fair treatment for people of all races, cultures, and incomes regarding the development of environmental justice laws, regulations and policies. Under Title VI, CATS must:

  • Ensure involvement of low-income and minority groups in the decision making process (public involvement)
  • Safeguard low-income and minority groups against disproportionately high and adverse human health or environmental impacts of its programs, policies, and activities
  • Ensure low income and minority groups receive their fair share of benefits
The Civil Rights Officer is responsible for initiating and monitoring Title VI activities, preparing required reports and ensuring that CATS adheres to other compliance responsibilities as required by applicable regulations.

Where federal funds are involved, CATS will monitor and ensure the compliance of third party contractors at any tier and each sub-recipient at any tier under the project with all requirements prohibiting discrimination on the basis of race, color, or national origin, and will include nondiscrimination language in all written agreements.

Individuals or organizations believing they have been a victim of discrimination based on race, color, or national origin in the provision of services, programs, activities, or benefits, may file a formal complaint directly with CATS Call Center by telephone at (704) 336 RIDE, or via e-mail to Telltransit@charlottenc.gov, any designated staff, the City’s Human Resources Department, the Federal Transit Administration, or mail to the Civil Rights Officer, Charlotte Area Transit System, 600 East Fourth Street, Charlotte, NC 28202.


TITLE VI DISCRIMINATION COMPLAINT FORM (English with Multiple Language Links)

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